Configure memory settings
Glean memory lets users to personalize their interactions with Glean by storing preferences, work context, and project information.
Memory is available for GCP deployments that use Glean Universal Key. Support for additional cloud environments is coming in future releases. On deployments where memory isn't yet available, the Personalization section doesn't appear in users' Settings. For details about your deployment, contact your Glean representative or Glean Support.
Memory helps users work more efficiently by reducing repetition and providing continuity across conversations. The feature includes:
- Saved memories: Explicit information users tell Glean to remember, such as role, preferences, or project context.
- Extracted memories: Insights Glean learns automatically from users' chats and their broader work activity, including response preferences, roles and responsibilities, and active projects.
Glean stores memory data at the individual user level and does not share memory data across users. For the full list of what memory can capture, see Memory categories in the user guide.
Configure memory settings
Memory is a standard part of Glean Assistant and is on by default for every organization on a supported deployment. Admins don't have an organization-level control to turn memory off. Individual users can still view, edit, and delete their own memories, and can control memory use within a single chat. See User controls.
Retention policies
Glean captures context continuously as users work, drawing from each chat turn and from work activity, and consolidates it into durable memory through a daily process. Memories stay current without a fixed regeneration cycle.
| Memory type | Retention |
|---|---|
| Saved memories | Persist until the user deletes them. |
| Extracted memories | Maintained as living, versioned records that Glean updates over time as it learns from new activity. Older, less-relevant knowledge ages out gradually rather than expiring on a fixed schedule. |
Billing
Memory is part of Glean Assistant, not a separate product or SKU, and Glean doesn't sell or meter it on its own. How Glean bills the underlying LLM usage depends on your plan:
- Glean Core Suite: Includes memory as a standard part of the platform.
- Enterprise Flex: Memory usage consumes FlexCredits. Each customer gets a 30-day free trial when memory is enabled, with no FlexCredit usage during the trial. After the trial, Glean meters the LLM usage associated with memory through FlexCredits at a reduced rate.
- Legacy and existing customers: Includes memory as part of your platform fee.
For questions about billing, credits, or trial timing, contact your Glean representative or Glean Support.
User controls
Users have individual controls over their memory settings:
- View, edit, and delete memories: Users can view their memories organized by category, edit them, and delete individual entries or all memories in a category.
- Runtime controls: Users can control memory usage during a conversation using natural language commands.
Privacy and security
Memory is designed with privacy and security as core principles:
- User-level isolation: Glean stores memory per user and scopes the memory to that user's permissions. Glean doesn't share memory across users, and memory doesn't create cross-company or cross-user learning.
- No document access: Memory stores facts and preferences, not document content. Memory does not grant users access to documents they cannot otherwise view.
- Sensitive data handling: The system does not extract sensitive personal attributes. Memory extraction is scoped to work context and preferences.
Compliance considerations
When evaluating memory for your organization:
- Data residency: Memory data is stored in accordance with your organization's data residency configuration.
- User deletion: When a user is deleted from your organization, their memory data is also deleted.
- Audit logs: Memory operations are logged and available through your standard audit log channels.
Known limitations
Administrators and users should be aware of the following:
- Deployment availability: Memory is available for GCP deployments that use Glean Universal Key. Support for additional cloud environments is coming in future releases.
- Possible duplication: Users may see duplicate entries in memory views. Glean consolidates these over time.
- Timing: Glean consolidates new context on a daily basis, so newly learned memories may take about a day to appear.
See also
- Memory and personalization - User guide for using memory features in Glean Assistant