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Real-time voice

Real-time voice enables users to have natural, hands-free voice conversations with Glean Assistant. Instead of typing, users can speak and hear Glean respond out loud, with interruptible back-and-forth dialogue. Conversations are transcribed into standard chats so users can scroll, copy, or continue by text later.

Real-time voice is different from dictation or text-to-speech. It enables low-latency, interactive dialogue where users can interrupt, ask follow-up questions, and receive spoken answers grounded in your organization's knowledge.

note

Real-time voice is available for Glean Universal Model Key customers only. Customer Key support is not yet available.

Availability​

Real-time voice is available on:

  • Web application
  • Desktop application
  • Mobile application

Users access real-time voice through the voice button (waveform icon) in the composer.

Configure real-time voice​

Admins control real-time voice rollout from Admin Console → Assistant → Real-time voice.

Three rollout options are available:

OptionDescription
OffReal-time voice is turned off for all users.
On only for adminsOnly admins can access real-time voice. This is the recommended starting point for evaluation.
On for everyoneAll users in your organization can access real-time voice.

Your selection can be changed at any time.

note

The real-time voice admin setting is only visible for Glean Universal Model Key customers.

Privacy and data handling​

  • No raw audio is stored. Audio streams are routed from the user's browser through Glean servers to OpenAI and back. No audio recordings are retained.
  • Transcriptions are stored like text chats. Voice transcriptions follow the same storage and retention policies as standard chat messages.
  • Permissions are enforced. Glean's existing security model and document-level permissions apply to all voice interactions, the same as text-based chats.

Usage and pricing​

Real-time voice usage may be subject to usage-based pricing.

  1. Start with admin-only access: Set the feature to On only for admins to evaluate the experience.
  2. Test use cases: Have admins test real-time voice in various scenarios to understand value and behavior.
  3. Expand gradually: Once comfortable, enable for all users or specific groups.
  4. Monitor feedback: Collect user feedback through standard channels to inform adjustments.

Limitations​

  • Real-time voice is available for Glean Universal Model Key customers only. Customer Key support is not yet available.
  • Some actions available in text-based chat are not yet supported in voice conversations.

See also​

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