Real-time voice
Real-time voice lets users have natural, hands-free voice conversations with Glean Assistant instead of typing. This page covers how to enable and roll out real-time voice for your organization. For end-user instructions, see the real-time voice user guide.
note
Real-time voice is available for Glean Universal Model Key customers only. Customer Key support is not yet available.
Configure real-time voice
Admins control real-time voice rollout from Admin console → Assistant → Real-time voice.
Three rollout options are available:
| Option | Description |
|---|---|
| Off | Real-time voice is turned off for all users. |
| On only for admins | Only admins can access real-time voice. This is the recommended starting point for evaluation. |
| On for everyone | All users in your organization can access real-time voice. |
Your selection can be changed at any time.
note
The real-time voice admin setting is only visible for Glean Universal Model Key customers.
Recommended rollout approach
- Start with admin-only access: Set the feature to On only for admins to evaluate the experience.
- Test use cases: Have admins test real-time voice in various scenarios to understand value and behavior.
- Expand gradually: Once comfortable, enable for all users or specific groups.
- Monitor feedback: Collect user feedback through standard channels to inform adjustments.
Privacy and data handling
- No raw audio is stored. Audio streams are routed from the user's browser through Glean servers to OpenAI and back. No audio recordings are retained.
- Transcriptions are stored like text chats. Voice transcriptions follow the same storage and retention policies as standard chat messages.
- Permissions are enforced. Glean's existing security model and document-level permissions apply to all voice interactions, the same as text-based chats.
Usage and pricing
Real-time voice usage may be subject to usage-based pricing.
Limitations
- Real-time voice is available for Glean Universal Model Key customers only. Customer Key support is not yet available.
- Only document artifacts can be created from voice at this time. Slides, HTML, and other visual artifact types must be created from text chat.
See also
- Real-time voice user guide - End-user documentation for using real-time voice
- Usage-based pricing - Information about FlexCredits and pricing