The older version of Glean in Slack, which surfaced results based on matching Answers, was deprecated in February 2024. All current functionality uses AI so it’s possible that all chat results are not fully accurate.
Core capabilities
Glean in Slack (Gleanbot) supports the following functions:| Function | Action / usage | Visibility |
|---|---|---|
| Automated answering | Responds when a question is detected in a channel, or when someone mentions @Glean. | Answers are shown privately to the person who asked the question and are personalized by permissions. |
| Unified search | Lets teammates search Glean directly from any channel using the /glean command. | Results are visible only to the person who ran /glean, with an option to share back to the channel. |
| Code Writer | Turns Slack conversations, incidents, and escalations into draft pull requests in GitHub. | Draft pull requests are created on behalf of the requesting user and links are posted back to Slack. |
| Daily digest | Provides a personalized summary of relevant information from selected channels and topics. | Digests are delivered as direct messages in Slack when this feature is enabled for your tenant. |
How to set up Glean in Slack
Gleanbot is enabled through the Slack connectors in the Glean Admin console. This page focuses on bot behavior and usage. For installation and upgrade instructions, refer to the connector documentation: Once your connectors are configured, use the sections below to understand how Gleanbot behaves in Slack and how your team can interact with it.Use Glean in Slack
With Glean in Slack, you can do the following:- Search with /glean
- Enable Gleanbot to respond in channels
- Use Code Writer to propose code changes
- Daily digest
Search with /glean
When Slack is set up, a teammate can type/glean followed by their search query in any channel. Glean shows search results across any data source so teammates can find what they’re looking for without leaving Slack.
Enable Gleanbot to respond in channels
When a teammate asks a question in a Slack channel, Glean can jump in with a helpful answer. It can respond either automatically when a question is detected, or when someone mentions@Glean in a message.
For more information, see Enable Gleanbot to respond in Slack channels.
Use Code Writer to propose code changes
Code Writer allows teammates to turn Slack conversations, incidents, and escalations into draft pull requests without leaving their channels. When asked, Glean can propose code changes based on channel messages, tickets, or stack traces, and open draft pull requests in GitHub. For more information, see Use Code Writer with Glean in Slack.Daily digest
When this feature is enabled for your organization, teammates can subscribe to a daily digest of selected channels and topics. For more information, see Glean in Slack: Daily Digest.
Cost considerations
Glean in Slack uses the Glean Assistant and generative AI.- If you are using Glean’s Azure OpenAI key, there is no additional cost.
- If you are using your own key, turning on automatic answers in channels incurs cost. Work with Glean sales or customer success to get an estimated range of the cost, depending on the number of channels you enable.