Announcements
Announcements let you promote team or company-wide updates on the Glean home page. Admins can grant access to create announcements, enable announcement creation from Slack, and troubleshoot the Announcements page. For the end-to-end authoring workflow (composing, targeting, scheduling, and publishing), see How Announcements work.
Grant access to create announcements
By default, members can only view announcements. To let a user create, edit, and delete announcements, assign the Announcements Moderator role:
- Go to Admin console → Users & permissions → User roles.
- Select Edit roles for the user, then assign the Announcements Moderator role.
Admins and Super Admins can already create announcements. If group-based permissions are enabled, you can also grant the Announcements Moderator role to an identity provider group so its members inherit the capability. For the full permission matrix, see User roles.
Create announcements from Slack
To let users create announcements directly from Slack messages, configure the Gleanbot message shortcut. See Enable announcements from Slack.
Troubleshoot Announcement Insights
If the Insights → Announcements tab shows no data for a given time range, check the following:
- Minimum viewer threshold: Announcement Insights only display data for announcements that have been viewed by at least five unique users in the selected time range. If an announcement has fewer than five viewers, it won't appear in Insights.
- Time range selection: Adjust the date range to cover the period when the announcement was active. Announcements that expired or were removed before accumulating enough views won't appear.
- Persistent empty data: If announcements have sufficient views and the correct time range is selected but data is still missing, file a ticket with Glean Support.
See also
- How Announcements work — the end-user guide to composing, targeting, scheduling, and publishing announcements.
- Enable announcements from Slack
- User roles
- Overview tab on Insights