The Glean Assist Insights report provides insights into how much your organization is using Glean Assist.

A teammate is considered an active user of Glean Assist when they take one or more of the following information-seeking or feedback actions:

• Expand the Summary or Suggested Next Steps by clicking “See more”
• Click on the Summary tab
• Click on Related Tickets or Similar Tickets subtabs
• Click on the Experts tab
• Opening a document from Suggested Next Steps
• Upvoting or downvoting Summary or Suggested Next Steps
• Generating a response in the composer (Draft a response with Glean)
• Conducting a search
• Opening a document from search or autocomplete

We calculate usage on a weekly and monthly basis:

• Weekly active teammates are Glean Assist users who have completed one or more of the above actions over the most recent seven-day period.
• Monthly active teammates are Glean Assist users who have completed one or more of the above actions over the past 28 days.