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The Teammate Insights report gives you insights into how much your organization is using Glean. An active teammate takes information-seeking or information curation actions with Glean. Examples of common actions include:
  • Knowledge discovery actions like
    • Search for an item within Glean using the web app, new tab page, sidebar, mobile app, or any embedded search experience
    • Search within another app where the teammate has opted to use Glean search such as Google Drive
    • Open an item from autocomplete search results.
    • Open an item from the suggested content widget on the Glean home page.
    • Viewing autocomplete search results
    • Create an announcement, answer, collection, or go link
    • View an announcement, answer, collection, go link or people directory whether from search or directly going to the content page
  • Glean Assistant actions like
    • Sending a Glean Chat message from any surface or revisiting an old conversation
    • Sending a message/conversing with a Glean App
    • Triggering a Glean Action
    • Receiving a proactive response from Gleanbot on Slack
Examples of actions not considered information-seeking include: viewing the home page, opening a new tab page, using bookmarks or top sites, and logging in. These actions are not counted towards active users. We calculate usage on a weekly and monthly basis:
  • Weekly active teammates are Glean users who have completed one or more of the above actions over a seven-day period.
  • Monthly active teammates are Glean users who have completed one or more of the above actions over the past 28 days.
Note:
  • Actions for each teammate only increase by 1 for each day that the teammate does any of the following actions:
    • View autocomplete search results,
    • View announcement, answer, collection people directory or create an announcement, answer or collection
  • Actions for each teammate only increase by 1 for each that that the teammates creates or uses any go links.
  • Actions corresponding to the following recently-released/in-development features are not currently included in the above definition:
    • Glean Assistant actions including:
      • Expanding AI Answers from Glean’s search engine results page
      • Using AI Summarization from Glean’s search engine results page
      • Engaging with Gleanbot in Slack or Microsoft Teams
      • Creating prompts or clicking the “run” button for prompts in the Prompt Library
      • Creating Glean Apps or Actions
    • Gleanbot actions in Slack/Microsoft Teams including:
      • Engaging with Gleanbot on Slack by
        • Tagging @Glean
        • Using the “generate” button to get an answer to a question asked by someone else
        • Using the Glean console to summarize a channel, discussion or document
      • Sharing a proactive Gleanbot message with teammates on Slack
      • Reacting “helpful/not helpful” or viewing citations for Gleanbot-generated answers
      • Engaging with Gleanbot on Microsoft Teams
    • Usage of Glean APIs that do not involve UI interaction