How Glean Calculates Active Teammates
The Teammate Insights report gives you insights into how much your organization is using Glean.
An active teammate takes information-seeking or information curation actions with Glean. Examples of common actions include:
-
Knowledge discovery actions like
-
Search for an item within Glean using the web app, new tab page, sidebar, mobile app, or any embedded search experience
-
Search within another app where the teammate has opted to use Glean search such as Google Drive
-
Open an item from autocomplete search results.
-
Open an item from the suggested content widget on the Glean home page.
-
Viewing autocomplete search results
-
Create an announcement, answer, collection, or go link
-
View an announcement, answer, collection, go link or people directory whether from search or directly going to the content page
-
-
Glean Assistant actions like
-
Sending a Glean Chat message from any surface or revisiting an old conversation
-
Sending a message/conversing with a Glean App
-
Triggering a Glean Action
-
Receiving a proactive response from Gleanbot on Slack
-
Examples of actions not considered information-seeking include: viewing the home page, opening a new tab page, using bookmarks or top sites, and logging in. These actions are not counted towards active users.
We calculate usage on a weekly and monthly basis:
-
Weekly active teammates are Glean users who have completed one or more of the above actions over a seven-day period.
-
Monthly active teammates are Glean users who have completed one or more of the above actions over the past 28 days.
Note:
-
Actions for each teammate only increase by 1 for each day that the teammate does any of the following actions:
-
View autocomplete search results,
-
View announcement, answer, collection people directory or create an announcement, answer or collection
-
-
Actions for each teammate only increase by 1 for each that that the teammates creates or uses any go links.
-
Actions corresponding to the following recently-released/in-development features are not currently included in the above definition:
-
Glean Assistant actions including:
-
Expanding AI Answers from Glean’s search engine results page
-
Using AI Summarization from Glean’s search engine results page
-
Engaging with Gleanbot in Slack or Microsoft Teams
-
Creating prompts or clicking the “run” button for prompts in the Prompt Library
-
Creating Glean Apps or Actions
-
-
Gleanbot actions in Slack/Microsoft Teams including:
-
Engaging with Gleanbot on Slack by
-
Tagging @Glean
-
Using the “generate” button to get an answer to a question asked by someone else
-
Using the Glean console to summarize a channel, discussion or document
-
-
Sharing a proactive Gleanbot message with teammates on Slack
-
Reacting “helpful/not helpful” or viewing citations for Gleanbot-generated answers
-
Engaging with Gleanbot on Microsoft Teams
-
-
Usage of Glean APIs that do not involve UI interaction
-