The Teammate Insights report gives you insights into how much your organization is using Glean.

An active teammate takes information-seeking or information curation actions with Glean. Examples of common actions include:

  • Knowledge discovery actions like

    • Search for an item within Glean using the web app, new tab page, sidebar, mobile app, or any embedded search experience

    • Search within another app where the teammate has opted to use Glean search such as Google Drive

    • Open an item from autocomplete search results.

    • Open an item from the suggested content widget on the Glean home page.

    • Viewing autocomplete search results

    • Create an announcement, answer, collection, or go link

    • View an announcement, answer, collection, go link or people directory whether from search or directly going to the content page

  • Glean Assistant actions like

    • Sending a Glean Chat message from any surface or revisiting an old conversation

    • Sending a message/conversing with a Glean App

    • Triggering a Glean Action

    • Receiving a proactive response from Gleanbot on Slack

Examples of actions not considered information-seeking include: viewing the home page, opening a new tab page, using bookmarks or top sites, and logging in. These actions are not counted towards active users.

We calculate usage on a weekly and monthly basis:

  • Weekly active teammates are Glean users who have completed one or more of the above actions over a seven-day period.

  • Monthly active teammates are Glean users who have completed one or more of the above actions over the past 28 days.

Note:

  • Actions for each teammate only increase by 1 for each day that the teammate does any of the following actions:

    • View autocomplete search results,

    • View announcement, answer, collection people directory or create an announcement, answer or collection

  • Actions for each teammate only increase by 1 for each that that the teammates creates or uses any go links.

  • Actions corresponding to the following recently-released/in-development features are not currently included in the above definition:

    • Glean Assistant actions including:

      • Expanding AI Answers from Glean’s search engine results page

      • Using AI Summarization from Glean’s search engine results page

      • Engaging with Gleanbot in Slack or Microsoft Teams

      • Creating prompts or clicking the “run” button for prompts in the Prompt Library

      • Creating Glean Apps or Actions

    • Gleanbot actions in Slack/Microsoft Teams including:

      • Engaging with Gleanbot on Slack by

        • Tagging @Glean

        • Using the “generate” button to get an answer to a question asked by someone else

        • Using the Glean console to summarize a channel, discussion or document

      • Sharing a proactive Gleanbot message with teammates on Slack

      • Reacting “helpful/not helpful” or viewing citations for Gleanbot-generated answers

      • Engaging with Gleanbot on Microsoft Teams

    • Usage of Glean APIs that do not involve UI interaction