How Glean Calculates Active users

The Teammate Insights report gives you insights into how much your organization is using Glean.

An active teammate takes information-seeking or information curation actions with Glean. Examples of common actions include:

• Knowledge discovery actions like

  • Search for an item within Glean using the web app, new tab page, sidebar, mobile app, or any embedded search experience

  • Search within another app where the teammate has opted to use Glean search such as Google Drive

  • Open an item from autocomplete search results.

  • Open an item from the suggested content widget on the Glean home page.

  • Viewing autocomplete search results

  • Create an announcement, answer, collection, or go link

  • View an announcement, answer, collection, go link or people directory whether from search or directly going to the content page

• Glean Assistant actions like

  • Sending a Glean Chat message from any surface or revisiting an old conversation

  • Expanding AI Answers from Glean's search engine results page

  • Using AI Summarization from Glean's search engine results page

  • Sending a message/conversing with a Glean App

  • Engaging with Gleanbot in Slack or Microsoft Teams by:

    • Tagging @Glean

    • Using the "generate" button to get an answer to a question asked by someone else

    • Sharing a proactive Gleanbot message with users

  • Using Glean APIs for user-initiated actions, including:

    • Search API calls

    • Chat API calls

    • Summarization API calls

Examples of actions not considered information-seeking include: viewing the home page, opening a new tab page, using bookmarks or top sites, and logging in. These actions are not counted towards active users.

We calculate usage on a weekly and monthly basis:

• Weekly active users are Glean users who have completed one or more of the above actions over a seven-day period.

• Monthly active users are Glean users who have completed one or more of the above actions over the past 28 days.

Note:

• Actions for each teammate only increase by 1 for each day that the teammate does any of the following actions:

  • View autocomplete search results,

  • View announcement, answer, collection people directory or create an announcement, answer or collection

• Actions for each teammate only increase by 1 for each that that the users creates or uses any go links.