Insights Chat
The Insights chat tab provides a natural language interface for analyzing Glean platform usage. Instead of navigating pre-built dashboards, you can ask questions like "Which departments have the highest Glean adoption?" and get responses through natural language, CSV downloads, or charts.
The Insights chat tab is available at Admin Console → Insights → Insights chat.
You must have the Insights Moderator role to access this feature. To learn more about user roles in Glean, see User roles.
What you can ask about
The following sections list the topics that Insights chat can answer.
User activity
You can ask about Daily Active Users (DAU), Weekly Active Users (WAU), and Monthly Active Users (MAU), department-level engagement comparisons, top active users, and power user identification:
- DAU/WAU/MAU trends over time, with breakdowns by search, assistant, and agents
- Department-level engagement comparisons (employees, signups, active users, searches, chats)
- Top active users ranked by searches, chats, AI answers, summarizations, and agent runs
- Power user identification per department
Search and chat
You can ask about top datasources:
- Top datasources by search click-through counts
- Top datasources referenced in chat and AI responses
Agents
You can ask about agent run counts, top agents, top agent users, and agent feedback trends:
- Agent run counts over time, per agent or per department
- Top agents ranked by user count, run count, upvotes, and downvotes
- Top agent users with per-user breakdowns
- Weekly and Monthly Active Agent Users (WAAU/MAAU)
- Agent feedback trends (upvotes vs downvotes over time)
Assistant
You can ask about assistant adoption, activity, and per-user breakdown:
- Glean adoption summary (MAU, WAU, signups)
- Glean activity timeseries (daily/weekly/monthly active users)
- Per-user assistant breakdown (chat messages, summarizations, AI answers, Gleanbot interactions)
- Event-level timeseries with upvote and downvote trends
Adoption and health
You can ask about coverage, activity, stickiness, unsigned-up users, and monthly inactive users:
- Coverage rate: Signups / Employees
- Activity rate: MAU / Signups
- Stickiness rate: WAU / MAU
- Unsigned-up users with new hire indicator
- Monthly inactive users
What Insights chat can't answer
The following table provides a list of topics that Insights chat can't answer and alternative approaches you can take.
| Topic | Suggested alternative |
|---|---|
| Individual search queries ("What are people searching for?") | Use search datasource clicks to see which apps people are using |
| Document-level metrics (views per document) | Use Glean Admin Console document analytics |
| Real-time usage data from the current day | Usage data is available up to and including yesterday (in UTC) |
| Revenue, costs, or financial metrics | Use finance tools |
| Infrastructure health or connector status | Use Admin Console data sources page |
| User retention, churn, or cohort analysis | Use activity timeseries as a proxy |
| Benchmarks against other companies | Compare against internal department baselines |
| Usage data older than 270 days | Insights data is only guaranteed for the last 270 days |
| Users with access to Glean but no historical usage | Join usage data with a source of data on which users have access to Glean (for example, from your Single Sign-On (SSO) system) |
Usage data from the current day in Coordinated Universal Time (UTC) isn't available. The usage data summarized by this tool spans a period of 270 days, terminating with the previous day in UTC.