The Insights Chat tab is available at Insights > Insights chat . You must have the Insights Moderator role to access this feature.
What you can ask about
User activity
- DAU/WAU/MAU trends over time, with breakdowns by search, assistant, and agents
- Department-level engagement comparisons (employees, signups, active users, searches, chats)
- Top active users ranked by searches, chats, AI answers, summarizations, and agent runs
- Power user identification per department
Search and chat
- Top datasources by search click-through counts
- Top datasources referenced in chat and AI responses
Agents
- Agent run counts over time, per agent or per department
- Top agents ranked by user count, run count, upvotes, and downvotes
- Top agent users with per-user breakdowns
- Weekly and Monthly Active Agent Users (WAAU/MAAU)
- Agent feedback trends (upvotes vs downvotes over time)
Assistant
- Assistant adoption summary (MAU, WAU, signups)
- Assistant activity timeseries (daily/weekly/monthly active users)
- Per-user assistant breakdown (chat messages, summarizations, AI answers, Gleanbot interactions)
- Event-level timeseries with upvote and downvote trends
Adoption and health
- Coverage rate: Signups / Employees
- Activity rate: MAU / Signups
- Stickiness rate: WAU / MAU
- Unsigned-up users with new hire indicator
- Monthly inactive users
What it cannot answer
| Topic | Suggested alternative |
|---|---|
| Individual search queries (“What are people searching for?”) | Use search datasource clicks to see which apps are used |
| Document-level metrics (views per document) | Use Glean Admin Console document analytics |
| Real-time usage data from the current day | Usage data is available up to and including yesterday (in UTC) |
| Revenue, costs, or financial metrics | Use finance tools |
| Infrastructure health or connector status | Use Admin Console data sources page |
| User retention, churn, or cohort analysis | Use activity timeseries as a proxy |
| Benchmarks against other companies | Compare against internal department baselines |
| Usage data older than 270 days | Insights data is only guaranteed for the last 270 days |
| Users with access to Glean but no historical usage | Join usage data with a source of data on which users have access to Glean (e.g. from your SSO) |
Usage data from the current day (in UTC) is not available. The usage data summarized by this tool spans a period of 270 days, terminating with the previous day (in UTC).