Troubleshooting Announcements

Announcement Audience Location Filter Not Visible

When you create an Announcement, it will give you an option to restrict the audience of the Announcement to a certain location.

If you find this location filter missing, it's possible that the location data itself is not present in the source where the people data is pulling from. You can confirm whether this is the case by checking if the location filter is present in the Directory -> People.

If it is not present here, location information isn't available and it is expected not to show as an option when selecting the Audience.

Announcement Insights Data Is Empty

If the Insights → Announcements tab shows no data for a given time range, check the following:

• Minimum viewer threshold: Announcement Insights only display data for announcements that have been viewed by at least five unique users in the selected time range. If an announcement has fewer than five viewers, it won't appear in Insights.
• Time range selection: Adjust the date range to cover the period when the announcement was active. Announcements that expired or were removed before accumulating enough views won't appear.
• Persistent empty data: If announcements have sufficient views and the correct time range is selected but data is still missing, file a ticket with Glean Support.