Notifications

The Notifications feature allows users to receive alerts when an agent needs their input or when long-running work like Deep Research completes. Users can receive both in-app notifications and email notifications, helping them respond to agent requests without constantly checking chats.

How notifications work

When enabled, Glean sends notifications to users in the following scenarios:

• Agent wait for user input steps: When an agent requires user input or approval (for example, to confirm a write action or provide missing information), the user receives both an email and a browser notification if enabled.
• Deep Research completion: When a Deep Research query completes in the background, the user receives a browser notification if enabled.

Clicking a notification takes the user directly to the relevant chat or agent context.

Notification types

Type	Description	Examples
Action required	Notifications that need user input or approval before the task can continue	Approve a write action; answer a HITL prompt; re-authenticate an expired integration
Informational	Status updates that do not require action	Deep Research report is ready

Enable notifications for your organization

To enable the Notifications feature:

1. Navigate to Admin Console → Management → Features → Notifications.
2. Toggle the Notifications setting to On.
3. Click Save.

Once enabled, users will see the Notifications panel in the left navigation of the Glean application.

note

After enabling Notifications, users may need to refresh their browser to see the feature appear in the left navigation.

Configure email notifications

Email notifications for agents are controlled at the workspace or admin configuration level. When enabled, users receive emails when an agent needs their input or approval.

To configure email notifications:

1. Navigate to Admin Console → Management → Features → Notifications.
2. Enable the Email notifications for agent HITL setting.
3. Configure any additional email notification preferences for your organization.
4. Click Save.

important

Email notifications are not supported for Deep Research. Deep Research only supports browser/in-app notifications.

User notification preferences

After you enable Notifications at the organization level, users can manage their own notification preferences from their profile settings:

• Browser/desktop notifications: Users control these through their browser permissions for app.glean.com.
• Email notifications: Users can turn email notifications on or off in their Glean profile settings under Settings → Notifications.

Availability

• Browser notifications: Available for all notification types where enabled
• Email notifications: Available for agent notifications that need user input only
• Deep Research notifications: Browser notifications only (email not supported)

Troubleshooting

Users don't see Notifications in the left navigation

• Verify that Notifications is turned on in the Admin Console.
• Ask users to hard-refresh their browser (Ctrl+Shift+R or Cmd+Shift+R).

Users aren't receiving email notifications

• Confirm that email notifications are enabled at the workspace level in the Admin Console.
• Verify that the user has enabled email notifications in their personal settings (Settings → Notifications).
• Check that the user's email address is correctly configured in their Glean profile.

Users aren't receiving browser notifications

• Verify that the user has allowed notifications for app.glean.com in their browser settings.
• Check that the user's operating system allows notifications for their browser.
• Confirm that the user has not manually blocked notifications in their browser.

See also

• Notifications user guide - End-user documentation for managing notifications
• Admin Notifications Dashboard - Monitor system health with admin notifications