Usage dashboard: Enterprise Flex
The Usage dashboard gives you visibility into how your organization consumes FlexCredits over time. You can review overall usage trends, break down consumption by feature and surface, and export data for your own reports.
This dashboard is for organizations with the Enterprise Flex pricing plan that has credit-based pricing. For organizations with the Glean Core Suite pricing plan that has seat-based pricing, see the Usage dashboard: Glean Core Suite and Model Hub.
If your organization is on a legacy Glean Enterprise plan, Admin console → Usage shows a notice that this dashboard is no longer available instead of the dashboard itself, because that dashboard measures Enterprise Flex pricing. This doesn't affect your access to Glean or your current agreement. To monitor large language model (LLM) capacity and reliability, use LLM insights. Glean shows that dashboard to organizations that bring their own LLM key, and to organizations on a Glean key with the LLM gateway enabled. For custom usage reporting, use Glean Customer Event (GCE) logs. Contact your Glean account team with any questions.
Access the Usage dashboard
You must have one of the following roles:
- Super Admin
- Admin
- Billing Moderator (if enabled in your deployment)
To open the Usage dashboard, navigate to Admin console → Usage.
If you don't see the Usage dashboard, contact a Super Admin to confirm your role and permissions.
Filter by time period
You can filter the Usage dashboard to focus on a specific time period. Choose All time to view the entire contract period, or select a specific month to review monthly usage.
The charts and tables update to reflect your time period selection.
Usage overview
The Usage section displays how many FlexCredits you have used out of the total available.
The Trends panel displays usage trends by day or week.
To configure total usage alerts and monthly usage limits, see Set usage limits and alerts.
Breakdown
The Usage dashboard displays granular, feature-level credit consumption so you can see which capabilities drive the most usage.
The Breakdown section organizes usage into tabs:
- By product types
- By users
- By models
- By departments
By product types
Use the By product types tab to understand how different Glean features are consuming FlexCredits. You can identify which product types drive the most usage and spot unexpected spikes in a particular area.
Select any product type to view detailed usage breakdown for that product.
| Product type | Description |
|---|---|
| Assistant | Usage per day: Shows daily Assistant usage over time. Toggle Show cumulative to view cumulative usage instead of daily usage. Assistant usage by models: Shows consumption by large language model, depending on your configuration. Each row displays the model name, current status, and FlexCredits consumed. Premium models consume more FlexCredits than basic or standard models. A $ Premium tag next to the model name indicates that the model is a premium model. To view a complete list of premium models, see Glean Enterprise Flex. |
| Agents | Usage per day: Shows daily Agents usage over time. Toggle Show cumulative to view cumulative usage instead of daily usage. Agents: Shows a table that lists each agent with its owner, current status, and FlexCredits consumed in the selected period. The Agents table may include usage from unsaved agent runs, ensuring all consumption is visible even if the agent was never saved. This table only lists agents that consumed billable FlexCredits during the selected period. Agents with non-billable usage don't appear here. To view activity for all agents, see Agents insights. |
| API | Usage per day: Shows daily API usage over time. Toggle Show cumulative to view cumulative usage instead of daily usage. API: Shows a table that lists specific APIs and their FlexCredits consumed, such as Search API. |
By users
Use the By users tab to understand how individual users contribute to your organization's usage. This view helps you investigate unexpectedly high usage and identify the activity driving a user's total.
The By users tab displays a table showing each user's month-to-date FlexCredits consumed and their usage limit. Select View usage details to view a detailed breakdown of the product types, models, and agents contributing to their usage.
To set spending limits for an individual user, see Set limits for specific users.
The Users table is available for any single-month selection from July 2026 onward, including Current month. It isn't available when you choose All time.
By departments
Use the By departments tab to understand how usage is distributed across your organization. This view helps you attribute value to teams, compare departments, and spot departments that are under-adopting or driving the most consumption.
The By departments tab displays a table showing each department with its month-to-date FlexCredits consumed. To compare usage by product type, turn on the Product type breakdown toggle. The table adds sortable columns for product types with usage, such as Assistant, Agents, or API, while the total usage column remains available.
To work with the table:
- Compare departments: Sort by consumption to see which departments use the most or fewest FlexCredits and how usage is distributed across the organization.
- Export: Select the download icon to export the table as a .csv file to support adoption analysis, budgeting, chargeback, and showback. When the Product type breakdown toggle is on, the exported file includes the per-product columns shown in the table.
To set spending limits by department, see Set limits within a department.
Department views rely on the department metadata in your identity provider or org chart. A department only appears if its members have department information, and users without department metadata aren't attributed to a department. Because departments are groups of users that can change over time, moving a user between departments changes how their usage is attributed. To confirm the Department attribute is mapped, see People data attribute mapping.
By models
Use the By models tab to understand which AI models your organization is using and how much each model contributes to your overall usage.
The By models tab displays a table showing:
- Model: The name of the AI model, including Claude models, GPT models, and other supported models
- Current status: Whether the model is enabled or turned off in your deployment
- Amount: The FlexCredits consumed by each model in the selected period
This view helps you understand the cost impact of different model choices and identify opportunities to optimize usage.
Advanced features
Select Advanced features to view usage of advanced features in Assistant and Agents. These features are already included in product totals and displayed separately for visibility.
The Advanced features view shows:
- Deep research: Advanced research capabilities
- Code writer: Code generation features
- Slide-generation: Content generation features
- Image generation: Image creation capabilities
- Voice session: Voice-based features
- Skill scanning: Safety scans of locally uploaded Skills and third-party Skill repositories. Skills from Glean are safe by default and aren't scanned.
Each feature displays its current status and FlexCredits consumed.
Admins can turn billed advanced features such as Skill scanning on or off, and view their pricing, from Admin console → Advanced features. See Skill scanning and safety review.
Export usage data
To share usage details, you can export the underlying data from the Breakdown panel. You might use exports to compare invoices against actual usage, forecast future FlexCredits needs, or combine Glean usage with your internal metrics.
To export usage data:
- Navigate to the Breakdown panel.
- Select the download icon.
The file downloads as a .csv file. You can open and view the file in your preferred analysis tool.
The updated Usage dashboard includes the Show cumulative toggle and the Breakdown CSV export. If you don't see these options, your organization might not have the updated dashboard yet. Contact your Glean account team to confirm availability.
Common questions
Why do I see new feature categories?
As Glean adds new AI capabilities and feature-level pricing, new categories may appear in the Usage dashboard. This ensures you can track the specific impact of new features on your FlexCredits usage.
Older usage remains in your historical exports, but newer usage appears under the more granular, updated categories.
Why the feature-level total may not match your contract total
The Usage dashboard focuses on usage. Your contract may include additional terms, such as:
- Minimum commitments
- Overage pricing
- FlexCredits allocated to specific add-ons or bundles
If you have questions about how usage maps to billing, or how Glean calculates overages, contact your Glean account team.