Set usage limits and alerts

You can manage usage alerts and limits for your whole organization, all users, specific users, and agents from the Usage dashboard. Usage limits reset at the start of each calendar month.

note

The steps below apply to both the Enterprise Flex dashboard and the Glean Core Suite & Model Hub dashboard. Usage amounts appear in FlexCredits on Enterprise Flex plans and in dollars (Model Hub Usage cost) on Glean Core Suite plans. Where behavior differs by plan, it's called out inline.

How Glean enforces limits

Glean enforces limits in near real time. If a user query or agent run crosses the threshold while it's running, Glean lets the in-flight action finish, then blocks subsequent billable usage for the rest of the calendar month. As a result, a small amount of overage may occur.

note

Glean does not support user or agent usage limits for the legacy Glean Enterprise plan.

Set limits for all users

Here's how to manage the default usage limit for all users:

At the top of the dashboard, select Manage usage limits to display a modal where you can configure usage alerts and monthly usage limits. By default, Glean sends alert emails to Super Admins, Admins, and Billing Moderators.

Total usage alerts (Enterprise Flex only)

Total usage alerts are available on the Enterprise Flex plan, which tracks a pool of credits across your contract period.

In the All time section, the Total usage alerts card shows your Total available credits and contract period.

Under Admin alerts (daily digest email), select the thresholds (50%, 75%, 90%, or 100%) at which Glean sends alert emails. To add additional recipients to the alert email list, toggle Add additional recipients and enter the email addresses of the recipients.

Monthly usage limits

In the Monthly usage limits section, you can set the following limits:

• Total monthly limit: Set a total limit for your organization.
• User monthly limit: Set a default limit for each user.
• Agent monthly limit: Set a default limit for each agent.

To set any of these limits, first turn on its toggle. Then, configure the limit and alert threshold:

1. In the Usage limit field, enter the maximum amount allowed for the period (FlexCredits or dollars, depending on your plan).
2. Under Admin alerts (daily digest email), select the thresholds at which Glean sends alert emails. To add additional recipients to the alert email list, toggle Add additional recipients and enter the email addresses of the recipients.
3. (Optional) Select Block usage until the next month to stop usage once the limit is reached. Usage resumes at the start of the next calendar month. If you leave this unchecked, Glean sends alerts to admins but does not block usage once users reach the limit.

When you finish configuring limits, select Save.

Set limits for specific users

You can override the default limit for an individual user.

In the Breakdown section of the Usage dashboard, select the By users tab. Select the three dots menu next to a user to open the Manage usage limit modal, where you can set a custom limit, remove their limit, or reset their limit to the default.

Set a custom limit for a user

1. Select Set an amount.
2. In the Usage limit field, enter the maximum amount the user can consume per month (FlexCredits or dollars, depending on your plan).
3. (Optional) Select Block usage until the next month to stop the user's usage once they reach the limit. The user's usage resumes at the start of the next calendar month.
4. Select Save.

Remove limit for a user

1. Select No limit. The user has no individual usage limit, but if you configured an organizational limit, it still applies.
2. Select Save.

Reset a user's limit to the default

To remove an individual override and reapply the default limit, select Reset to default, then select Save.

Set limits for all agents

Here's how to manage the default usage limit for all agents:

1. At the top of the dashboard, select Manage usage limits to display a modal where you can configure usage alerts and monthly usage limits.
2. Toggle on Agent monthly limit.
3. Configure the limits according to the previous instructions in Set limits for all users, but for all agents instead of users.

Set limits for specific agents

Here's how to manage the usage limit for a specific agent:

1. In the Breakdown section of the Usage dashboard, select the By product types tab.
2. Select Agents to open the Agents usage page.
3. On the Agents usage page, select the three dots menu next to an agent to open the Manage usage limit modal. Configure the limits according to the previous instructions in Set limits for specific users, but for the agent you selected instead of a specific user.

End-user experience with limits

As a user approaches and reaches a configured limit, Glean notifies them through email and in-product banners so they know their current status. End-user notifications appear at 75%, 90%, and 100% of the limit. The 50% threshold applies only to admin alert emails.

If a hard cap is set (that is, Block usage until the next month is turned on), end users can also view their usage limit and monthly progress under Profile > Your settings > Usage.

Usage limits FAQs

If an enforced limit is reached, Glean lets the in-flight action finish, then blocks subsequent billable usage for the rest of the calendar month. As a result, a small amount of overage may occur.

For Enterprise Flex customers, end users can continue using basic chat capabilities after a limit is reached, but premium and billable models are blocked until the start of the next calendar month.

Glean enforces limits in near real time, but a small amount of overage can occur if a user query or agent run crosses the threshold as it completes. Glean allows the in-flight action to finish, then blocks subsequent billable usage for the rest of the calendar month if the limit is enforced.

If your organization migrates between pricing plans, you need to reset your usage limits as part of the transition.

No. If you previously set a monthly recurring budget, you need to reconfigure those alerts as usage limits.

The By product types and By models breakdowns aren't real-time — they reflect the delay shown at the top right of the dashboard. The Updated timestamp is the earliest timestamp across all parts of the dashboard.

The Usage overview and By users counts update in real time, so the breakdown numbers lag behind the overview. Once the breakdown catches up, it matches the overview total.

The Usage dashboard focuses on usage. Your contract may include additional terms that aren't reflected in feature-level usage, such as minimum commitments and overage pricing.

Additional plan-specific terms:

• Enterprise Flex: FlexCredits allocated to specific add-ons or bundles.
• Glean Core Suite: Flexible Model Management. To learn more, see Glean Flexible Model Management.

If you have questions about how usage maps to billing, or how Glean calculates overages, contact your Glean account team.