# Glean in Microsoft Teams: User guide

Glean in Microsoft Teams lets you search your company's knowledge and get AI-powered answers directly in Teams without switching tabs or apps. Use a direct message for personal answers, or mention Glean in a standard channel for an answer everyone in that channel can read.

## Find and install Glean[​](#find-and-install-glean "Direct link to Find and install Glean")

1. Check whether Glean already appears in your Teams sidebar. If it does, your admin has deployed it and you can start using it right away.

2. If Glean isn't in your sidebar, click the **Apps** icon in the left navigation bar, then search for **Glean**.

   ![Search results for Glean in the Teams app store](/assets/images/image11-bf8bc3a59d170dcfe04cb0681cf1a62f.png)

3. Click **Add** and follow the prompts to install Glean in Microsoft Teams.

   note

   If Glean doesn't appear in search results, your administrator hasn't enabled it yet. Contact your IT team to request access.

## Start a conversation[​](#start-a-conversation "Direct link to Start a conversation")

1. Open Glean from your Teams sidebar. Prompt suggestions appear in the bottom-right of the chat window to help you get started.

   ![Prompt suggestions from Glean — Summarize, Help me write, Who should I ask](/assets/images/image29-c90e7ccceb34841b93b8c8183dc11b7a.png)

2. Select a prompt or type your own question and press Enter. Glean searches across your company's connected apps and connectors to find the most relevant answer.

3. To see what sources Glean used, click **Show sources** in the response.

   ![Glean sources panel showing referenced documents](/assets/images/image1-471663f75084fdccd9fd1bc0274e124c.png)

## Pin Glean to the sidebar[​](#pin-glean-to-the-sidebar "Direct link to Pin Glean to the sidebar")

Pinning Glean keeps it accessible from the main Teams interface without searching for it each time.

1. Find Glean in your Teams apps list and click the **...** (more options) menu next to it.

2. Select **Pin**.

   ![Glean pin option in the Teams app context menu](/assets/images/image5-591b92353ca5e5e9062e1a4630b87410.png)

Glean will now appear persistently in your Teams sidebar.

## Use standalone apps[​](#use-standalone-apps "Direct link to Use standalone apps")

Your administrator can publish a Glean agent as its own Teams app. These apps are separate from the main Glean app and work only in one-to-one direct messages. You need access to the linked agent in Glean as well as permission to install the Teams app.

1. Open **Apps** in Teams and search for the app name your administrator gave you.
2. Click **Add**, then open the app to chat with the agent.
3. Open the app's three-dot menu and select **Pin** to keep it in your sidebar.

If the app doesn't appear, ask your Teams administrator to check its availability for your account. If the app opens but doesn't respond, confirm your access to the agent in Glean. If your organization requires prior Glean sign-in, sign in to Glean before messaging the app.

Standalone apps don't work in channels or group chats. For setup details, see [Glean Agents in Microsoft Teams](/administration/platform/embedded-integrations/glean-in-teams/glean-agents-ms-teams.md).

## Use Glean in channels[​](#use-glean-in-channels "Direct link to Use Glean in channels")

Your admin must enable channel replies and add Glean to the team. If your admin limits replies to a custom channel list, your channel must be on that list.

1. Open an allowed standard channel where Glean is available.

2. Type `@Glean` and select Glean from the mention suggestions. Add your question in a new message or thread reply, then send it.

3. Glean replies in the thread. To ask a follow-up question, mention Glean again in that thread.

4. If the answer includes sources, click the source count (**Show sources**) to view them.

5. Use the thumbs-up (**Helpful**) or thumbs-down (**Not helpful**) button to give feedback.

note

Channel replies are visible to everyone who can read the channel and use the content configured for shared replies. They don't necessarily use the same sources as your direct messages. Use a direct message for questions involving personal sources.

Private and shared channels aren't supported. For standalone agent apps, use direct messages rather than mentioning them in channels.

If Glean doesn't reply, ask your admin to check app installation, channel enablement, and the custom channel list. See [Add Glean to teams](/administration/platform/embedded-integrations/glean-in-teams/glean-in-microsoft-teams--admin-guide.md#add-glean-to-teams).