Frequently asked questions
General
Glean in Slack (also known as Gleanbot) integrates enterprise search and knowledge directly into Slack. It detects questions and provides AI-powered answers, supports /glean search, daily digests, Code Writer, and sidebar access.
If using Glean's Azure OpenAI key, there is no additional cost. If using your own key (BYOK), automatic channel responses incur usage-based costs.
Glean supports standard Slack workspaces and Slack Enterprise Grid organizations.
Privacy and permissions
By default, Glean responses are private and only visible to you. In channels with Public Mode enabled, answers may be visible to everyone in the channel thread.
Yes. Answers are personalized and strictly respect the content permissions of the user who asked the question. You only see information you have access to.
Glean only responds in channels where it has been explicitly added. It also does not respond in channels that include external parties.
Features
Type /glean followed by your search query in any channel to search across all connected connectors. Results are visible only to you with an option to share.
A personalized summary of selected Slack channels and topics delivered as a direct message. You can subscribe to up to 10 topics and 100 channels.
Slack Real-Time Search is an optional upgrade that retrieves Slack messages live at query time for faster, fresher search results.
Code Writer lets you turn Slack conversations, incidents, and escalations into draft GitHub pull requests without leaving Slack.
Public Mode allows Glean to share answers directly in Slack channel threads, visible to all channel members, using only broadly shared content.
The Glean sidebar lets you access Glean Assistant and agents from Slack's top-right corner without switching to the web app.