Knowledge source types
For a Glean Agent, you can specify connectors, containers, and documents as a company knowledge source at various steps and for various tools. Agents can use a mix of all these 3 categories to build a highly flexible knowledge base.
These builder configured knowledge sources are separate from an administrator curated Knowledge profile. A knowledge profile defines the public corpus available to Gleanbot and to agents configured to use public data. It can include connectors and, where supported, specific workspaces, repositories, groups, or teams.
Containers
Containers are like folders and they contain other containers or documents. The table below provides a list of connectors, containers, and document types supported by Glean.
| Connector | Container type | Document type |
|---|---|---|
| Answers | board | answer |
| Box | folder | All objects |
| Clubhouse | epic | story |
| Superhuman Docs | doc | page |
| Confluence | space* | page, blogpost |
| Docebo | course | learningObject |
| Dropbox | folder | All objects |
| Egnyte | folder | All objects |
| Freshservice | solutions category | solution folder |
| Freshservice | solution folder | solutions article |
| Gdrive | folder, shared drive | All objects |
| Github | repo | commit, issue, pull |
| Github | dir | file, readme, dir |
| Highspot | Spot | Item |
| Jira | project | All objects |
| Monday | workspace | board |
| Onedrive | Folder | All objects |
| SharePoint | Site, folder | All objects |
| Quip | folder | All objects |
| ServiceNow | Unindexed documents | Knowledge Article, Catalog Item, Incident, Demand, Epic |
| Simpplr | site | event, knowledge, news |
| Slack | channel | All objects except files and channel |
| Slack enterprise | channel | All objects except channel |
| Smartsheet | workspace | sheet, report, dashboard |
| Trello | workspace | board |
| Trello | board | card |
Pages within spaces are not containers.
Do Glean Apps support nested containers?
Nested containers are containers that include another container. Glean supports nested containers for 5 connectors:
- Confluence
- Egnyte
- Google Drive
- O365 Onedrive
- O365 Sharepoint