Monitor connector health and alerts
You can assess connector health through sync status, metrics on the Data sources page, Admin console notifications, and email alerts. Use this page for alerting and health signals. For the full Admin console setup flow, sync phases, and metrics definitions, see Monitoring connectors.
Monitor connector health
Track connector health through sync status and metrics on the Data sources page. For metrics definitions, sync phases, and troubleshooting guidance, see Sync progress.
Alerts
Glean sends email alerts when connector issues require admin action. Glean enables alerts by default and repeats them daily until you resolve the issue.
Datasource failure alerts
Glean monitors data sources for failures such as expired credentials, failed plugin installations, or invalid domains. These alerts are mandatory and cannot be disabled — delayed fixes risk stale content, outdated search results, and permission gaps that could expose users to content they should not access.
For full details, see Datasource failure alerts.
Admin alerts
Glean also provides broader admin alerts for platform health issues such as failing credentials and setup errors. For full details, see Admin alerts.
Best practices
- Act on alerts promptly: Stale credentials can lead to stale permissions, which pose security risks.
- Review alert recipients: Ensure the right admins receive alerts by checking Admin console → Settings → Alerts.
When to investigate
Investigate when any of the following occur:
- Sync status stalls or a data source stays in Indexing with no progress
- Items synced stops growing unexpectedly during initial sync
- Change rate stays at zero when you expect activity
- You receive a datasource failure or credential-related alert
Use connector-specific documentation and Crawling FAQ for common causes. Escalate to Glean Support for sustained failures.