Connector refresh rates
The refresh patterns on this page are defaults based on typical deployments. Actual crawl timing in your environment depends on corpus size, API rate limits, webhook coverage, connector configuration, and overall crawl health.
warning
The values in the tables below are default refresh patterns, not deployment-specific guarantees. To monitor your deployment's actual crawl health, go to Admin console → Platform → Connectors and review Status, Items synced, Crawl rate, and Change rate. See Managing connectors for guidance on interpreting these metrics.
Real-time updates
Many modern platforms support webhook-based updates, enabling near real-time content synchronization. For example:
- GitHub/GitLab: Updates within 5 minutes of changes
- Slack: Near-immediate updates via webhook
- Confluence: 5-minute update window for newer versions
note
For connectors that don't support webhooks, Glean implements regular polling with optimized intervals to maintain data freshness while respecting API limits.
Default refresh patterns by connector
Time periods are denoted as d (days), h (hours), and m (minutes).
The tables below list default refresh rates, grouped by connector category.
How quickly do changes appear?
To gauge how quickly changes appear, check Update path and Update rate: webhook and API connectors reflect changes in near real-time, while others pick them up on their Incremental crawl interval.
Additional services
| Connector | Update path | Update rate | Incremental | Full crawl | People data | Activity | Notes |
|---|---|---|---|---|---|---|---|
| Docebo | Scheduled | N/A | N/A | 1h | 1h | N/A | |
| Egnyte | Scheduled | N/A | 10m | 28d | 1h | 1d | |
| Fifteen Five | Scheduled | N/A | N/A | 1h | 1h | N/A | |
| Figma | Scheduled | N/A | N/A | 30m | 30m | 10m | |
| Gmail | Scheduled | 0m | Continuous, activity-based | Monthly (~28-30 days) | N/A | Continuous | Activity-based updates via the Gmail History API. Glean polls for changes every few minutes and batches updates to refresh modified threads efficiently. |
| Gong | Scheduled | 5m | 5m | 12h | 1h | N/A | Calls, transcripts, and call contents are picked up by 5m incremental crawls. |
| Google Groups | Scheduled | N/A | 1d | 7d | N/A | N/A | |
| Highspot | Scheduled | N/A | N/A | 1d | 1h | N/A | |
| Looker | Scheduled | N/A | N/A | 1h | 1h | N/A | External connector. |
| LumApps | Scheduled | 10m | N/A | 1h | 10m | 10m | Hourly document fetch with corpus size-dependent processing. |
| Okta | Scheduled | N/A | N/A | 3h | 3h | 1h | Additional hour for people data indexing. |
| Seismic | API | N/A | 1d | 28d | 10m | 1d | |
| Simpplr | Scheduled | N/A | 1h | 28d | 1h | N/A | |
| Stack Overflow | Scheduled | 3h | N/A | 3h | 1h | N/A | |
| Tableau | Scheduled | N/A | 45m | 1d | 45m | N/A |
API services
| Connector | Update path | Update rate | Incremental | Full crawl | People data | Activity | Notes |
|---|---|---|---|---|---|---|---|
| Push API for Content | API | N/A | N/A | N/A | N/A | N/A | Customer controls update frequency via bulk upload APIs and real-time CRUD operations. |
Business applications
| Connector | Update path | Update rate | Incremental | Full crawl | People data | Activity | Notes |
|---|---|---|---|---|---|---|---|
| Affinity | Scheduled | 1h | N/A | 1h | 1h | N/A | Full crawls only for People, Companies, Lists, Opportunities, and schemas. Changes can take up to about one hour to appear; cadence is configurable. |
| Freshservice | Scheduled | N/A | 10m | 1h | 10m | N/A | |
| Monday.com | Scheduled | N/A | N/A | 1h | 10m | N/A | |
| Pager Duty | API | N/A | 10m | 1h | 10m | 10m | |
| Salesforce | Scheduled | 10m | 10m | 28d | 1h | N/A | |
| ServiceNow | Scheduled | 3d | 1h | 3d/30m* | 1h | 30m | 3d for Knowledge Articles, 30m for Catalog Items. |
| Zendesk | Scheduled | 1h | 1h | 28d | 1h | N/A |
Communication and collaboration
| Connector | Update path | Update rate | Incremental | Full crawl | People data | Activity | Notes |
|---|---|---|---|---|---|---|---|
| GChat | Scheduled | N/A | 5m | 28d | 30m | N/A | |
| Microsoft Teams | Scheduled | N/A | 1h | 30d | 1h | N/A | |
| Slack | Webhook | <5m | 3h | 28d | 1h | N/A | Incremental crawl addresses cases where webhook wasn't delivered. |
| Slack Enterprise | Scheduled | 5m | 3h | 28d | 1h | 10m | Slack Enterprise Grid (SEG) uses activity crawl to find channels with recent activity, then queues incremental crawls. |
| Yammer | Scheduled | N/A | N/A | 1h | 1h | N/A | |
| Zoom | Scheduled | 6h | 6h | 7d | 1h | N/A | Indexes transcripts of Zoom cloud recordings and play URLs. Identity and recordings refresh hourly via API polling, so new transcripts typically appear in Glean within about six hours after Zoom generates them. |
Development and project management
| Connector | Update path | Update rate | Incremental | Full crawl | People data | Activity | Notes |
|---|---|---|---|---|---|---|---|
| Asana | Webhook | 10m | 10m | 7d | 1h | 10m | |
| Bitbucket | Scheduled | N/A | 1h | 28d | 1h | N/A | |
| GitHub | Webhook | N/A | 1h | 28d | 1h | N/A | |
| GitLab | Webhook | <5m | 1h | 28d | 1h | N/A | PR/issue/comment updates trigger immediate crawls; hourly incremental crawls. |
| Jira | Webhook | <5m | 6h | 28d | 3h | 30m | Webhooks for issue/comment modifications. |
| Trello | Webhook | N/A | N/A | 1d | 30m | N/A | Requires Jira or Confluence setup. |
Document management and storage
| Connector | Update path | Update rate | Incremental | Full crawl | People data | Activity | Notes |
|---|---|---|---|---|---|---|---|
| Box | API | 10m | 10m | 28d | 1h | 1m | Uses Events API to identify new/modified/deleted docs. |
| GDrive | API | 10m | 3h | 28d | 1h | 1m | Uses Reports API for 10-minute updates. Activity reports every 10m, with 12h recrawl for missed events. |
| Notion | Scheduled | N/A | N/A | 6h | 1h | N/A | |
| OneDrive/SharePoint | API | 10m | 1h | 28d | 10m | 10m | Uses User Insights API for 10-minute updates with hourly incremental fetch. |
| Quip | API | N/A | 10m | 28d | 10m | 10m |
HR and people management
| Connector | Update path | Update rate | Incremental | Full crawl | People data | Activity | Notes |
|---|---|---|---|---|---|---|---|
| Azure | Scheduled | N/A | N/A | N/A | 1h | N/A | Hourly people data crawl with additional hour for indexing. |
| BambooHR | Scheduled | N/A | N/A | N/A | 1h | N/A | Hourly people data crawl with additional hour for indexing. |
| Greenhouse | Scheduled | N/A | 1h | 28d | 10m | N/A | |
| Lattice | Scheduled | N/A | N/A | 1d | 1h | N/A | Hourly people data crawl with additional hour for indexing. |
| Lever | Scheduled | N/A | 1h | 1h | 10m | N/A | |
| People Data API | API | 1h | N/A | N/A | 1h | N/A | Real-time updates via push API. |
| Pingboard | Scheduled | N/A | N/A | N/A | 1h | N/A |
Productivity and knowledge management
| Connector | Update path | Update rate | Incremental | Full crawl | People data | Activity | Notes |
|---|---|---|---|---|---|---|---|
| Aha | Scheduled | N/A | 1h | 1d | 1h | N/A | |
| Airtable | Scheduled | N/A | 1h | 1d | 1h | N/A | |
| Coda | Scheduled | N/A | N/A | 7d | 1h | N/A | |
| Confluence | Webhook | 5m | 1h | 7d (server) / 30d (cloud) | 4h (server) / 8h (cloud) | N/A | New DC versions use webhooks for 5m updates; hourly fetch for older versions. |
| Guru | Scheduled | 1h | 10m | 1d | 1h | 10m | |
| Miro | Scheduled | 1m | 1h | 1d | 30m | 10m | |
| SmartSheet | Scheduled | N/A | 10m | 1h | 10m | N/A |
Web and content management
| Connector | Update path | Update rate | Incremental | Full crawl | People data | Activity | Notes |
|---|---|---|---|---|---|---|---|
| Brightspot | Scheduled | N/A | N/A | 1h | 10m | N/A | |
| Google Sites | Scheduled | N/A | 4h | 1d | N/A | N/A | |
| Web pages | Scheduled | 28d | N/A | 28d | N/A | N/A | Default 28-day crawl; configurable by Glean support. |
| WordPress | Scheduled | N/A | 10m | 12h | N/A | N/A |