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Zoomin

The Zoomin custom connector brings your organization's Zoomin technical documentation into Glean. It indexes documentation bundles, topics, and attachments so employees can search product and support content from Glean.

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The Zoomin custom connector is set up by the Glean team. Contact Glean Support to get started.

Prerequisites​

To set up the Zoomin connector, you need the following ready before contacting Glean Support:

  • Zoomin API credentials: an access key and secret key for signed API requests.
  • HTTPS network access: the connector must reach your Zoomin portal and API endpoints over HTTPS.
  • Archived-content preference: tell Glean whether archived content should be included in indexing.

Supported objects and content types​

The connector indexes the following content from Zoomin:

  • Bundles: documentation collections and their available metadata.
  • Topics: documentation topics within indexed bundles.
  • Attachments: files associated with documentation bundles.

How permissions work​

The connector does not resolve source permissions from Zoomin. Content indexed by this connector sets allow_anonymous_access=True, so it is visible to every user in the Glean tenant. It is not public on the internet.

Permission changes in Zoomin are not reflected in Glean.

Sync behavior​

The connector supports full and incremental crawls.

  • Full crawl: indexes the available bundles, topics, and attachments.
  • Incremental crawl: picks up bundles changed since the previous crawl and refreshes their topics and attachments.

Archived-content handling is configured for the connector. Content removed from Zoomin is removed from Glean during a subsequent crawl. The Glean team manages the crawl schedule and connector configuration.

Next steps​

Contact Glean Support with the prerequisites above to begin setting up the Zoomin connector for your organization.

See also​

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