Autodesk Construction Cloud troubleshooting and FAQs
Setup and authorization
Authorization fails
Symptoms:
- The OAuth authorization flow fails or returns an error.
- The setup flow cannot complete the Autodesk authorization step.
| Likely cause | Remediation |
|---|---|
| Insufficient setup permissions: The user completing setup is not an ACC Account Administrator. | Complete setup as a user who is an ACC Account Administrator. |
| App not authorized as Custom Integration: The Autodesk app is not authorized as a Custom Integration in the target ACC account. | Authorize the Autodesk app as a Custom Integration in the target ACC account. |
| Credential or callback mismatch: The callback URL, Client ID, or Client Secret do not match the APS app that you created. | Confirm the callback URL, Client ID, and Client Secret match the APS app that you created. |
| Missing APIs or scopes: The required Autodesk APIs and scopes are not enabled. | Enable the required Autodesk APIs and scopes on the APS app. |
No ACC accounts appear after authorization
Symptoms:
- After authorization, Glean shows no ACC accounts to select.
| Likely cause | Remediation |
|---|---|
| Admin lacks account access: The Autodesk admin does not have access to any eligible ACC accounts. | Authorize with an Autodesk admin who has access to the ACC accounts you want to index. |
| App not added as Custom Integration: The APS app was not added as a Custom Integration in the target account. | Add the APS app as a Custom Integration in the target ACC account. |
| Scopes not granted: The required scopes were not granted during authorization. | Reauthorize and grant the required scopes during the OAuth flow. |
Missing content
Some projects are missing
Symptoms:
- Specific ACC projects do not appear in Glean.
| Likely cause | Remediation |
|---|---|
| Admin cannot access the projects: The authorized ACC admin does not have access to those projects. | Confirm the authorized ACC admin can access the missing projects. |
| Inactive projects: The projects are not active. | Confirm the projects are active. |
| Product modules not enabled: The required product modules are not enabled on those projects. | Enable the required product modules on those projects. |
Missing sheet content
Symptoms:
- Sheet content does not appear in search results.
Limitation
Only published sheets are indexed. Draft sheets are not indexed in this release.
Permissions and access
Some users do not see expected content
Symptoms:
- Users can't find ACC content they expect to have access to.
| Likely cause | Remediation |
|---|---|
| Not a project member: The users are not members of the relevant ACC projects. | Confirm the users are members of the relevant ACC projects. |
| Missing product access: The users do not have the required product access, such as Build or Docs. | Grant the users the required product access, such as Build or Docs. |
| Crawl incomplete: The initial crawl has not completed successfully. | Confirm the initial crawl has completed successfully. |
note
Some ACC content uses a conservative visibility model:
- Issues may not be visible to every user who can see them in ACC if they are not directly associated with the issue.
- Early-stage submittals can be visible to a narrower set of participants than later-stage submittals.
- Closed submittals may be visible more broadly or more narrowly depending on your deployment configuration.
Content freshness
Stale data
Symptoms:
- Recently updated ACC content does not appear in Glean.
| Likely cause | Remediation |
|---|---|
| Object-type recrawl latency: Some ACC object types rely on broader recrawls than others, so updates can take longer to appear. | If recently updated content has not appeared after a reasonable interval, check connector health in the Glean Admin console. |