Glean is excited to announce a significant upgrade to our Atlassian Confluence and Jira connectors. This upgrade is designed to enhance the performance, reliability, and security of your connections, ensuring a seamless and efficient experience.

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Why the Upgrade?

The current Atlassian Connect app setup for Confluence and Jira Cloud has encountered rate-limiting issues, which can impact real-time synchronization between your deployment’s index and the data source. This can lead to outdated search results and permission discrepancies. We’re transitioning from the Central Connector to a per-deployment Forge app model. This new setup offers:
  • Improved Performance: The Forge app model offers higher rate limits, leading to faster and more reliable synchronization between your data source and search index.
  • Enhanced Security: The new setup includes more granular scopes, providing greater control over app permissions and data access.
The Jira Forge app for Jira Cloud requires no write or admin scopes. The Confluence Forge app for Confluence Cloud requires only a single “update” permission to add itself to spaces. Without this permission, you’ll need to manually add the app to each space. This migration also ensures that your credentials remain securely within your deployment at all times.

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Action Required

To take advantage of these improvements and ensure uninterrupted service, please follow these steps to upgrade your Atlassian Confluence Cloud and Jira Cloud connectors only:
  1. Navigate to https://app.glean.com/admin/setup/apps, select your existing Confluence or Jira datasource, and visit the Setup tab. Setup Instructions
  2. Create the Forge app and install it in the appropriate domain.
  3. Complete the setup by clicking on the save button after installing the app. This step validates the installation.
The data source setup page also provides detailed instructions. After following the setup steps, your crawls for Jira Cloud and Confluence Cloud will proceed as normal.

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Support

If you have any questions or need assistance during the upgrade process, please reach out to https://support.glean.com. We’re here to help you make the transition as smooth as possible.
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