Crayon

Crayon is a competitive intelligence platform that tracks, analyzes, and translates market insights into action. The Glean Crayon connector indexes your Battlecards and Sparks, surfacing competitive positioning, objection handling, pricing data, and AI-generated analyses directly within Glean.

Supported objects

Object	Description
Battlecard	Structured sales enablement document for a specific competitor, composed of content sections called Tiles. Tiles cover topics like "Why We Win", "Objection Handling", and "Pricing Comparison".
Spark	AI-generated competitive analysis produced from a user prompt or automated schedule. Only the last 30 days of Sparks are available via the API.

Supported features

• Indexes all published Battlecards and associated Tiles from the authorized Crayon dashboard.
• Indexes Sparks created within the last 30 days.
• Performs incremental crawls for Battlecards using the published_after filter.
• Executes full crawl reconciliation to remove deleted or unpublished content.
• Surfaces competitor names as searchable facets.

Limitations

• Only the last 30 days of Sparks are available for indexing. Older Sparks are removed from Glean automatically.
• Crayon Answers (real-time Q&A) is not indexed.

Crawling strategy

Content type	Full crawl	Incremental crawl	Notes
Battlecards	Daily	Every 5 minutes	Incremental crawls use the published_after filter. Full crawls reconcile deleted or unpublished content.
Sparks	Daily	No	The Crayon API only returns Sparks from the last 30 days. Older Sparks are removed from Glean during the next full crawl.

Requirements

• A Crayon account with the Admin or Integrator role (required to generate API keys).
• Access to the Crayon dashboard whose content should be indexed.

Setup instructions

Step 1: Generate an API key in Crayon

1. Log in to your Crayon account.
2. Navigate to the Admin screen and select API Keys.
3. Click Create New API Key.
4. Copy the generated API key and store it securely. The key cannot be retrieved after you leave this page.

Step 2: Enter the connection details in Glean

1. In the Glean Admin console, go to Data Sources > Add Data Source and select Crayon.
2. Paste the API key into the API Key field.
3. Click Save. Glean validates the API key by verifying access to the Crayon dashboard.

Permissions

All indexed content is company-wide readable. There are no per-user or per-group content restrictions in Crayon. Every Glean user in the domain can see all indexed Crayon content.

Troubleshooting

Verify that your Crayon API key is correct and has not been revoked. API keys can only be generated by users with the Admin or Integrator role. To generate a new key, go to Admin > API Keys in Crayon and click Create New API Key.

This is likely a temporary connectivity issue. Retry in a few minutes and verify that the Crayon instance is accessible.

The Crayon API only returns Sparks from the last 30 days. Older Sparks are automatically removed from Glean during the next full crawl. This is an API limitation and cannot be changed.

FAQs

The connector indexes Battlecards (competitive sales enablement documents with Tiles) and Sparks (AI-generated competitive analyses). Both are made searchable within Glean.

No. Crayon does not have per-user or per-group content restrictions. All indexed content is visible to every Glean user in your domain, matching how Crayon itself works.

Glean runs incremental crawls for Battlecards periodically and full crawls for Sparks daily. Full crawl reconciliation ensures deleted content is removed.