Crayon troubleshooting and FAQs

This page covers issues most often reported on the Crayon connector, followed by frequently asked questions. For setup steps, see Crayon setup.

Troubleshooting

Verify that your Crayon API key is correct and has not been revoked. API keys can only be generated by users with the Admin or Integrator role. To generate a new key, go to Admin > API Keys in Crayon and click Create New API Key.

This is likely a temporary connectivity issue. Retry in a few minutes and verify that the Crayon instance is accessible.

The Crayon API only returns Sparks from the last 30 days. Older Sparks are automatically removed from Glean during the next full crawl. This is an API limitation and cannot be changed.

FAQs

The connector indexes Battlecards (competitive sales enablement documents with Tiles) and Sparks (AI-generated competitive analyses). Both are made searchable within Glean.

No. Crayon does not have per-user or per-group content restrictions. All indexed content is visible to every Glean user in your domain, matching how Crayon itself works.

Glean runs incremental crawls for Battlecards periodically and full crawls for Sparks daily. Full crawl reconciliation ensures deleted content is removed.

See also

• Crayon overview
• Crayon setup