Freshdesk

Make your Freshdesk tickets and knowledge base searchable in Glean

Indexes tickets, solution articles, contacts, and companies from Freshdesk, always scoped to each user's Freshdesk permissions.

API key authPermission-awareCloud only

At a glance

Authentication

Freshdesk agent API key

What it indexes

Tickets, solution articles, contacts, and companies

Permissions

Mirrors Freshdesk roles, groups, and ticket scope

Requirements

Freshdesk agent with Global ticket scope and admin permissions

Scope

Freshdesk cloud deployments only

Overview

What the connector indexes, how it's used across Glean, supported objects, and the permissions model.

Setup

Prerequisites, connecting Freshdesk to Glean, crawling behavior, and API usage.