Freshservice

Make your Freshservice tickets and knowledge base searchable in Glean

Indexes solution articles, tickets, and releases from Freshservice, always scoped to each user's Freshservice permissions.

API key authPermission-awareCloud only

At a glance

Authentication

Freshservice agent API key

What it indexes

Solution articles, tickets, and releases

Permissions

Mirrors Freshservice agent roles, groups, and workspaces

Requirements

Freshservice admin, account admin, or workspace admin API key

Scope

Freshservice cloud deployments only

Overview

What the connector indexes, supported API endpoints, and known limitations.

Setup

Requirements and step-by-step instructions to connect Freshservice to Glean.