Gainsight setup

Set up instructions

Step 1: Identify your Instance Domain

Your Gainsight instance domain is the subdomain of your Gainsight URL.

1. Open your Gainsight instance in a web browser.
2. Locate the URL in the address bar, which follows this format: https://<instance-domain>.gainsightcloud.com
3. Identify the Instance Domain, which is the string preceding .gainsightcloud.com (for example, acme.us2).

Step 2: Generate M2M OAuth Credentials

1. In Gainsight, click the Administration icon in the left navigation menu.
2. Navigate to Integrations → Connectors 2.0.
3. Click Create Connection and select the Gainsight API connector from the dropdown menu.
4. Name the connection "Glean integration" (or similar) and set the authorization type to OAuth.
5. Click Generate OAuth Credentials. An OAuth credentials dialog appears. Save these values securely; you will need them to complete the setup in Glean.
6. Copy the following values from the dialog:
   • Client ID: Copy the OAuth API Key. You will enter this as the OAuth Client ID in the next step.
   • Client Secret: Copy the OAuth API Secret. You will enter this as the OAuth Client Secret in the next step.

Step 3: Configure credentials in Glean

1. Return to the Glean Admin console.
2. Enter the following values:
   • Instance Domain: The subdomain identified in Step 1.
   • OAuth Client ID: The Client ID generated in Step 2.
   • OAuth Client Secret: The Client Secret generated in Step 2.
3. Click Save to complete the setup.

See also

• Gainsight overview