Granola troubleshooting
Troubleshooting
If Glean shows GRANOLA_1 while you connect Granola, use the instructions for the key type you configured:
- Enterprise API key: Ask your workspace administrator to generate a new Enterprise API key in Granola. In the Glean Admin console, open Connectors > Granola, replace the existing key, and save the connection.
- Personal API key: Generate a new Personal API key in Granola. In Glean, open Settings > Connectors > Granola. If you already connected a key, select Remove Credentials. Enter the new key and select Connect. Wait for the next personal-notes crawl.
On Enterprise plans, a workspace administrator must first enable Allow personal API keys in Granola under Settings > Workspace. On Business plans, workspace members can generate personal API keys directly. Once enabled, you can replace your personal key from Glean user settings.
If the connector validates successfully but no Team space notes appear after the first sync, the API key may not have access to workspace notes. Verify that the key is an Enterprise API key (not a personal API key), was generated by a workspace admin, and that your plan includes Enterprise API access.
Connect a Personal API key to make your Granola personal notes searchable in Glean.
To connect or replace the key:
- Generate a Personal API key in Granola.
- In Glean, open Settings > Connectors > Granola.
- If you already connected a key, select Remove Credentials.
- Enter the new key and select Connect.
Glean indexes your personal notes during the next personal-notes crawl.
Note that personal notes already in your Team space are deduplicated against the workspace crawl and only appear once in Glean.
Transcripts are only available for meetings captured through the Granola desktop app. If a meeting was not recorded locally by the Granola app, no transcript will be available for that note, and only the AI-generated summary and metadata will be indexed.
FAQs
Glean indexes note titles, AI-generated summaries, full transcripts, attendee information, and calendar event metadata—including the organizer, invitees, and start and end times—from your Granola Team space. When users connect personal API keys through Settings > Connectors > Granola, Glean indexes their personal (My Notes) content and makes it searchable only to them.
Glean syncs with Granola on a periodic schedule. Real-time sync is not supported because Granola does not provide a webhook API. New or updated notes will appear in Glean after the next scheduled crawl completes.
No. Personal notes indexed through your personal API key are visible only to you in Glean. Glean does not share personal notes with other workspace members. Team space notes, by contrast, follow Granola's domain access model and are visible to all members of the connected Granola workspace.
Speaker attribution in Granola transcripts is anonymous for all participants except the note owner. This is a limitation of the Granola API. Only the note owner's name is associated with their speech in the transcript.