Granola troubleshooting
Troubleshooting
If setup fails with an authentication error (error code GRANOLA_1), verify that the API key is correct and has not expired. Generate a new Enterprise API key from your Granola workspace settings and re-enter it in the Glean Admin Console.
If the connector validates successfully but no Team space notes appear after the first sync, the API key may not have access to workspace notes. Verify that the key is an Enterprise API key (not a personal API key), was generated by a workspace admin, and that your plan includes Enterprise API access.
Personal notes are indexed only when you have connected a personal API key from the Granola toggle in the right-hand panel of the Glean search results page. If you haven't connected a key, run a search in Glean and toggle on Granola in the right panel to paste your personal API key. Personal API keys cannot currently be updated or removed from Glean once connected — if your key is revoked or expired in Granola, contact your Glean administrator.
Note that personal notes already in your Team space are deduplicated against the workspace crawl and only appear once in Glean.
Transcripts are only available for meetings captured through the Granola desktop app. If a meeting was not recorded locally by the Granola app, no transcript will be available for that note, and only the AI-generated summary and metadata will be indexed.
FAQs
Glean indexes meeting notes from your Granola Team space, including note titles, AI-generated summaries, full transcripts, attendee information, and calendar event metadata such as organizer, invitees, and start and end times. When users connect their personal API keys from the Granola toggle in the search results panel, their personal (My Notes) content is also indexed and made searchable to those users only.
Glean syncs with Granola on a periodic schedule. Real-time sync is not supported because Granola does not provide a webhook API. New or updated notes will appear in Glean after the next scheduled crawl completes.
No. Personal notes indexed through your personal API key are visible only to you in Glean. Glean does not share personal notes with other workspace members. Team space notes, by contrast, follow Granola's domain access model and are visible to all members of the connected Granola workspace.
Speaker attribution in Granola transcripts is anonymous for all participants except the note owner. This is a limitation of the Granola API. Only the note owner's name is associated with their speech in the transcript.