Intercom

Find your Intercom knowledge faster with Glean

Indexes conversations, tickets, and Help Center articles while respecting Intercom permissions.

OAuth 2.0Permission-awareConversations & ticketsHelp Center articles

Set up IntercomRead the overview

At a glance

Authentication

Per-user OAuth 2.0

What it indexes

Conversations, tickets, and Help Center articles

Permissions

Respects each connected user’s Intercom access

Requirements

Intercom Developer Hub access and OAuth app permissions

Crawling

Full crawls plus incremental crawls for conversations and tickets

Get started

Overview

What the connector indexes, how permissions work, crawling behavior, and limitations.

Setup

Create the Intercom OAuth app, configure the Glean connector, and authorize users.