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This page is for the Jira Data Center (Jira On-Prem) connector.For information on the Jira Cloud connector, please see the Jira Cloud Connector page.

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1. Create a service account for Glean

  1. Sign into Jira as an admin.
  2. Go to User Management.
  3. Create a user with any name, email, and password.
  4. Click Edit Groups.
  5. Add the service account to jira-administrators. This is required for the Glean Crawler to work.

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2. Provide basic information about your Jira instance

  1. Base URL: Enter the server’s base URL in Glean. For example, https://jira.mydomain.com
  • We require the correct protocol (i.e. http or https) and recommend no trailing slash be included.
  1. Additional domains: In case there are multiple domains in your Jira instance, enter all the URLs except the base URL in the Additional domains field. For multiple URLs use commas and no spaces to separate the URLs.
  2. Default access group: Enter the default product access group(s). This should be the group(s) containing all Jira users. Often, this is jira-software-users. For multiple groups use commas and no spaces to separate the group names.
  3. Service account username and Service account password: Enter the service account details created earlier into Glean.
  4. Queries per second allowed (for API calls): Enter the number of API calls per second supported by your Jira instance.

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3. Configure Webhook / Plugin activity

As the service account is a part of the jira-administrators product access group, we will automatically set up the webhook and configure the Glean plugin after installation.

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Install the Glean activity plugin

  1. The Glean activity plugin is available on the Atlassian Marketplace. The marketplace page will provide the installation instructions.
  2. Check the Plugin installed checkbox in Glean setup page after the installation is successful. Click Save on Glean!

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FAQ

This can occur for several reasons. Confirm the following:
  • Confirm the protocol is included along with the domain for Base URL
  • Confirm Queries per second (QPS) value is entered as a small, non-blank value - 10 can be used if you are unsure what to set
  • Confirm your Glean instance IPs have been added to the allowlist within Jira DC. Contact Glean Support to retrieve your instance’s NAT IP and public proxy external IP.
  • Ensure that traffic is allowed across your network for your instance’s NAT IP and public proxy external IP.
This status is expected for up to 15 minutes. If this status persists for more than 15 minutes, contact Glean Support for further assistance.
Last updated: October 2025
Looking for the original version of this page? You can find the archived version here.
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