ServiceNow

Connect ServiceNow content to Glean

Set up your connector, review supported content and access requirements, and troubleshoot crawling and search.

Set up ServiceNowAbout the connector

At a glance

Authentication

OAuth with a dedicated ServiceNow service account

What it indexes

Knowledge articles, catalog items, and other configured ServiceNow objects

Permissions

User criteria, roles, and record assignment, depending on the content type

Setup options

Simple setup or advanced setup for advanced user criteria

Set up and configure

Review the connector's capabilities, follow the setup instructions, and configure access to your ServiceNow content.

Overview

Review supported content, authentication, permissions, and connector limitations.

Setup

Connect your ServiceNow instance and configure the content Glean crawls.

Advanced setup

Set up ServiceNow to support advanced user criteria.

Custom role

Define a service account role with read access to the required ServiceNow tables.

Troubleshoot issues

Find guidance for missing content, access issues, and connector errors.

Troubleshooting and FAQs

Resolve common indexing, permissions, and content-link issues.

Error codes

Look up connector error codes and their resolution steps.