Issue:

  • An internal config setting is preventing any channel results, public or private, from showing up.

Resolution:

  • Admin should check the config keys for the slack instance: promptForPrivateResults and crawlPublicChannels cannot be set to false at the same time
  • Reach out to us at https://support.glean.com to diagnose why crawling public channels is disabled and/or why the private channel option is disabled.