Set up Slack connectors

The Slack hybrid connector combines two Slack connectors to provide a unified, real-time Slack search experience in Glean. To fully integrate Slack with Glean, you must configure the following two connectors in this order:

1. Slack
2. Slack Real Time Search (RTS)

Together, these two connectors form the Slack hybrid connector, which blends real-time results from Slack's RTS API with signals from a customer-owned Slack app. This gives users a single, seamless Slack search experience with up-to-date results and enterprise-grade ranking.

Slack

Set up the Slack native connector for Slack Enterprise or single workspace deployments.

Slack Real Time Search (RTS)

Set up the Slack Real Time Search (RTS) connector for Slack Enterprise or single workspace deployments.

Configuration modes

During setup, you will select one of the following modes based on your Slack architecture:

Choose workspace configuration

Select your configuration mode based on how many workspaces you want to search across, not your Slack plan type. If you only need to access data in one workspace, select Single workspace — even if your organization uses a Slack Enterprise Grid plan.

Single workspace

• Scope: Authorizes a single connector instance for one specific Slack workspace.
• Recommended for: Customers who need to search across a single Slack workspace. This includes organizations on Slack Enterprise Grid that only need content from a single workspace.

Slack Enterprise Grid

• Scope: Authorizes one connector instance at the Slack Enterprise Grid organization level. This single connection covers all workspaces within the organization.
• Recommended for: Enterprise Grid customers who need to access data in multiple workspaces across their organization. If you only need one workspace, use Single workspace mode instead.