Adobe Workfront troubleshooting and FAQs

Setup and authentication

Error validating Adobe Workfront credentials during setup

Symptoms:

• Setup cannot complete: The Glean Admin console reports an error when you click Save.
• Error messaging: The error references authentication, credentials, or connector validation.

Likely cause	Remediation
Credential mismatch: The Client ID or Client Secret in Glean does not match your Adobe Workfront OAuth2 application.	Copy the Client ID and Client Secret directly from your Adobe Workfront OAuth2 application and re-enter them in Glean.
Incorrect Server Domain: The domain entered in Glean does not match your Adobe Workfront instance.	Confirm the domain is correct (for example, yourcompany.my.workfront.com).
Invalid credentials: The key provided for JSON Web Token (JWT) signing is malformed or expired.	Verify the key is in a valid format and has not expired. Regenerate it if necessary.
Incorrect Customer ID: The Customer ID does not match your Adobe Workfront instance.	Verify your Adobe Workfront Customer ID with your Adobe Workfront administrator or Adobe support.
Admin User ID mismatch: The Admin User ID does not correspond to a valid System Administrator user.	Confirm the Admin User ID belongs to a user with System Administrator access level in Adobe Workfront.

Still not resolved? Capture the error message and contact Glean Support.

Permissions and access

Some users do not see Adobe Workfront content they expect

Symptoms:

• Users cannot find Adobe Workfront content they expect to have access to.
• Content from specific projects or object types does not appear in a user's search results.

Likely cause	Remediation
Insufficient user access level: The affected users lack the required access level in Adobe Workfront for certain object types (for example, projects, tasks, or documents).	Grant the users the appropriate access level in Adobe Workfront. Glean does not show content a user cannot access in Adobe Workfront.
Admin user limitations: The Adobe Workfront admin user configured for the connector does not have access to certain projects or objects.	Confirm the admin user has System Administrator access and can view all content that should be indexed.
Crawl incomplete: The initial crawl has not finished, or incremental crawls are not running.	Confirm that the initial crawl has completed and that incremental crawls are running successfully in the Glean Admin console.

Content freshness

Stale data

Symptoms:

• Recently created or updated Adobe Workfront content does not appear in Glean.
• Search results reflect an older version of Adobe Workfront records.

Likely cause	Remediation
Expected crawl latency: Full and incremental crawls run on configurable schedules, so some updates may take time to appear.	Allow time for the next incremental or full crawl to pick up the changes.
Event subscriptions not enabled: Real-time updates are not configured.	Contact Glean Support to verify whether event subscriptions are enabled for your connector.
Urgent update needed: Content must be refreshed sooner than the normal crawl schedule.	Trigger a manual crawl, or contact Glean Support to review connector health.

FAQs

The connector indexes projects, tasks, issues, documents (including document versions and content), portfolios, programs, and notes.

• Full crawls: run periodically. The schedule varies by scope.
• Incremental crawls: run periodically for most object types. The schedule varies by scope.
• Event subscriptions: when enabled, provide near-real-time updates. Contact Glean Support to enable.

Glean maps Adobe Workfront access levels, group memberships, and role assignments to its own permission system. At query time, Adobe Workfront permissions determine which items a user can see.

Setup requires an Adobe Workfront System Administrator and a Glean admin. One person can fill both roles if they have the necessary permissions in both systems.

Yes. The Adobe Workfront connector indexes document metadata and extracts text content from document versions for search.