ZendeskSearch and act on your Zendesk data in Glean
Index Zendesk tickets, help-center content, and community posts in Glean, then give your team permission-aware search and Zendesk tools.
Zendesk is deprecating API token authentication. If your connector displays a migration banner, see Migrate Zendesk authentication to OAuth to keep your content syncing.
Choose your path
Which path is yours depends on your Glean deployment, not on when you personally connect Zendesk.
Choose your setup
Which of the two setups applies to your deployment, and how they compare.
New setup
You're on a new Glean deployment. Follow the guided Connect, Set up indexing, and Review setup flow to authorize Zendesk and configure indexing settings separately.
Previous setup
You're on an existing Glean deployment. Use the combined connector form to configure Zendesk access, crawl scope, and queue-rate settings.
General information
Setup and configuration
New setup
Connect Zendesk with OAuth, configure indexing settings, and configure Zendesk tools.
Previous setup
Configure the Zendesk domain, crawl scope, and queue rate. Authorize indexing through central OAuth or provide an API token, depending on your deployment.
Using the connector
Use the connector
How Zendesk content behaves in search and how Zendesk permissions apply after the connector is live.
Zendesk tools
How to configure Zendesk read and write tools, surfaces, and department access after setup.