banner To create an engaging first experience with Glean, it’s essential to populate the platform with various types of content; other than what is being crawled from your datasources. Glean has several features to assist in the discovery and management of knowledge within your organization, including:
  • Announcements
  • Answers
  • Go Links
  • Collections
  • Document Verifications/Deprecations
  • Pins

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Announcements

announcements Announcements are a great way to promote updates on Glean’s home page for your teammates to see, especially if they are using Glean as their new tab page. Announcements can be posted organization-wide or targeted to a limited set of teammates for whatever duration you choose. To create an Announcement, navigate to  Knowledge > Announcements, then click the New Announcement button at the top-right. Once posted, you will see the announcement on the Glean home page.
Announcements are a great way to promote updates for your teammates to see

Announcements are a great way to promote updates for your teammates to see

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Answers

answers Answers allow your users to provide authoritative responses to frequently asked questions or important information: No more copying / pasting or rewriting the same Q&A for everyone. Answers are automatically surfaced in search results in response to relevant queries. They can also be grouped together using the Collections feature (more on that below). To create an Answer, navigate to  Knowledge > Answers, then click the New Answer button at the top-right.
Answers are automatically surfaced in search results in response to relevant queries

Answers are automatically surfaced in search results in response to relevant queries

You should aim to populate Glean with ten Answers to questions that are frequently asked by your users. Here are some ideas to get you started:
  1. What is our Work From Home (WFH) policy?
  2. What benefits are available to me?
  3. What is the process for taking annual leave?
  4. What do I do if I (or a family member) is sick?
  5. How do I get access to Jira?
  6. How do I submit a feature request?
  7. How do I get a new laptop?
  8. Can I request a specific laptop model or brand?
  9. How do I get a new office badge?
  10. What are the 2024 holidays?
  11. What is our time off policy?
  12. What is our parental leave policy?
  13. What are our company values?
  14. Who is the best person to talk to about XYZ?
  15. When do we get paid?
  16. How do I book travel?
go-links Go Links are memorable shortcuts that quickly redirect users to frequently used sites, documents, or internal resources. Go Links act like a mental bookmark: once you see it or hear it, you immediately know how to access it, both now and in the future. To create a Go Link, navigate to  Knowledge > Go Links, then click the New Go Link button at the top-right.
Go Links are shortcuts that quickly redirect users to frequently used resources

Go Links are shortcuts that quickly redirect users to frequently used resources

You should aim to populate Glean with five Go Links to frequently accessed resources. Here are some ideas to get you started:
Go LinkDestination
go/benefitsCompany benefits portal.
go/helpIT help desk.
go/dealsSalesforce Dashboard showing the current numbers for the quarter.
go/sprintSpecific Jira project for your engineering team.
go/dashboard/<customer>Internal dashboard to monitor <customer> (This is a variable Go Link)
go/it/setupSetup instructions for a new laptop.
go/it/wifiWifi access details for employees.
go/pitchYour company sales presentation.
go/ptoNew annual leave request.
go/gitYour main internal Git repository.
go/allhandsA folder containing recordings from previous company All Hands.
go/fastInternet speedtest, e.g. https://fast.com
go/docsDocumentation hub.
go/supportAgent view in Zendesk.
go/mailOutlook Email
go/calWork calendar
go/roadmapCompany roadmap presentation

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Collections

collections Collections are curated groups of documents or resources that are relevant to specific projects or topics. Think of them like a folder whose contents can span multiple different sources of data or apps. Organize a set of links, write useful descriptions about them, and share the whole package with the rest of the organization. Collections can be featured on the Glean home page and targeted at different audiences; providing a single source of truth for useful resources. To create a Collection, navigate to  Knowledge > Collections, then click the New Collection button at the top-right.
Collections are curated groups of documents or resources that are relevant to specific projects or topics

Collections are curated groups of documents or resources that are relevant to specific projects or topics

You should aim to populate Glean with at least two Collections to aggregate useful information together. Here are some ideas to get you started:
Collection NameDescription
New Employee OnboardingAll resources and checklists that a new employee needs to follow during their first week at the company.
Life @ [COMPANY]Links to policy documents relating to benefits, annual leave, travel, and technology at the company.
Using GleanDocuments, answers, and links related to Glean to help employees use the platform.
Legal HelpdeskFAQs and documents related to anything legal related at the company.
T&E HubAll documents, apps, and resources that employees need to book travel and manage expenses.
[LOCATION] OfficeInformation relating to a specific company office, e.g. Sydney
[TEAM NAME]Contact details, Slack/Teams channels, and key documents managed by a specific team or department within the company, e.g. Solution Engineering.
Project [NAME]All key resources relating to a specific internal project.

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Document Verification

document-verification Document Verification allows content owners and moderators to mark content in Glean’s Search Results as Verified or Deprecated. This is useful to indicate to your users whether a piece of information or document is up-to-date and reliable.
  • Verified documents receive a green checkmark ✅ next to them in the search results.
  • Deprecated documents receive a red cross ❌ next to them in the search results.
To Verify or Deprecate a document:
  1. Search for the document you wish to Verify or Deprecate.
  2. Click the 3 dots to the right of the search result to open a menu.
  3. Select Verify or deprecate, then the relevant option.
  4. Your page will refresh, and the document will now have a green checkmark or red cross visible next to it.
You should aim to verify key documents that are relied on by your employees, such as your Employee Handbook or Travel & Expense policy.

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Pins

pins Pins allow you to push content to the top of search results based on specific keywords. Think of them as Google Ads (without the exchange of money!) There are two types of Pins:
  1. Private Pins are only visible to the user who created them.
  2. Public Pins are visible to all users in the organization.
Pins are useful for promoting content that is important to your users, such as a new policy or a key document. To create a Pin, navigate to  Knowledge > Pins, then click the New Pin button at the top-right. You can also pin content directly from the search results page.
Pins allow you to push content to the top of search results based on specific keywords

Pins allow you to push content to the top of search results based on specific keywords

You should aim to create at least two Pins to promote key content to your users. For example:
  • New Employee Handbook - Pin the new Employee Handbook to the top of search results for the keywords handbook and onboarding.
  • New Travel & Expense Policy - Pin the new Travel & Expense Policy to the top of search results for the keywords travel and expense.
  • Benefits Hub - Pin the Benefits Hub to the top of search results for the keywords benefits and insurance.