Populate content

To create an engaging first experience with Glean, populate the platform with content beyond what Glean crawls from your connectors:

• Announcements — promote updates on the home page
• Answers — provide authoritative responses to FAQs
• Go Links — create memorable shortcuts to common resources
• Projects — organize chats and content around a topic
• Document verification — mark trusted (or out-of-date) content
• Pins — push specific content to the top of search results

Open the populate content setup

In the Get the most out of Glean, select Help your teammates get answers easily.

Help your teammates get answers easily

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Announcements

Announcements promote updates on Glean's home page — useful for company-wide news or messages targeted to specific teams, and especially valuable if teammates use Glean as their new tab page.

To create one, navigate to  Knowledge → Announcements and select New announcement. For audience targeting, scheduling, banners, and media, see How Announcements work.

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Answers

Answers let your users provide authoritative responses to frequently asked questions, so the same Q&A doesn't get rewritten in chats and emails. They surface automatically in search results and via the Slackbot.

To create one, navigate to  Knowledge → Answers and select New answer. See What are Answers? for the creation flow and How to write effective Answers for content guidance.

Aim for ten Answers covering questions teammates ask repeatedly. Ideas to get started:

1. What is our work-from-home policy?
2. What benefits are available to me?
3. What is our time-off policy, and how do I request time off?
4. What is our parental leave policy?
5. What do I do if I (or a family member) is sick?
6. How do I get a new laptop or office badge?
7. How do I get access to Jira (or any other internal tool)?
8. How do I book travel?
9. When do we get paid?
10. What are this year's company holidays?

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Go Links

Go Links (go/...) are memorable shortcuts that redirect to frequently used sites, documents, or internal resources. Once a teammate hears or sees one, they can recall it without bookmarking.

To create one, navigate to  Knowledge → Go Links and select New Go Link. See How Go Links work for setup details, and Create variable Go Links for parameterized shortcuts like go/dashboard/<customer>.

Aim for five Go Links to your most-visited resources. Examples:

Go Link	Destination
go/benefits	Company benefits portal
go/help	IT help desk
go/deals	Salesforce dashboard with current-quarter numbers
go/sprint	Jira project for your engineering team
go/dashboard/<customer>	Internal dashboard for <customer> (a variable Go Link)
go/it/setup	Setup instructions for a new laptop
go/it/wifi	Wi-Fi access details for employees
go/pitch	Company sales presentation
go/pto	New annual leave request
go/git	Main internal Git repository
go/allhands	Folder of recordings from previous all-hands
go/docs	Documentation hub
go/support	Agent view in Zendesk
go/mail	Email
go/cal	Work calendar
go/roadmap	Company roadmap

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Projects

Projects help you organize chats and content in Glean so related work is easier to group, revisit, and share, giving teammates a single source of truth for a topic or initiative.

Projects are available only in deployments where the feature is enabled. To create one, open the menu for Create artifact in Library (or Create, depending on your deployment), and choose Project. If Project isn't listed, see How projects work for rollout details.

Here are some examples of projects you can create:

Project	Description
New employee onboarding	Resources and checklists a new employee needs in their first week
Life @ [Company]	Policy documents on benefits, time off, travel, and technology
Using Glean	Documents, Answers, and links to help teammates use Glean
Legal help desk	FAQs and documents related to legal matters
T&E hub	Documents, apps, and resources for booking travel and managing expenses
[Location] office	Information about a specific office (e.g., Sydney)
[Team name]	Contacts, channels, and key docs owned by a specific team
[Initiative name]	Key resources related to a specific internal initiative

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Document verification

Document verification lets owners and moderators mark search results as Verified (green check) or Deprecated (red cross), so teammates can tell at a glance which sources are current and reliable.

To verify or deprecate a document, search for it, open the More options (⋮) menu on the search result, and select Verify or deprecate. See How verification works for the full flow and Which documents should I verify? for guidance on what to prioritize.

Verify the documents teammates rely on most — your employee handbook, travel & expense policy, IT setup guide, and similar canonical references.

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Pins

Pins push specific content to the top of search results for specific keywords. Pins can be visible to Only me or to Teammates (everyone in your organization).

To create one, navigate to  Knowledge → Pins and select New pin, or pin content directly from a search result. See How Pins work.

Aim for at least two Pins that promote launch-critical content. Examples:

• Pin the Employee Handbook for the keywords handbook and onboarding.
• Pin the Travel & Expense Policy for the keywords travel and expense.
• Pin the Benefits Hub for the keywords benefits and insurance.