Enterprise Flex Seats
Licensed on a per-user, per-month basis, Enterprise Flex Seats are designed to be deployed to every employee in your organization, offering extensive use of everyday AI search and chat connected to your organization’s entire data corpus, and include:| Feature | Usage Model (and Limits) | Capabilities | Access Surfaces | |
|---|---|---|---|---|
| Glean Assistant | Fast Mode Queries | Unlimited |
|
|
| Thinking Mode Queries w/ Standard Models | Included, up to 100/user/week*. Excess usage consumes FlexCredits at current rate card |
|
| |
| Thinking Mode Queries w/ Premium Models | Consumes FlexCredits at current rate card |
|
| |
| Deep Research | Consumes FlexCredits at current rate card |
|
| |
| Collections & Go Links | Unlimited |
|
| |
| People Directory | Unlimited |
|
| |
| Glean Agents | Agent Runs | Consumes FlexCredits at current rate card |
|
|
| Agent Creation, Testing, Sharing | Unlimited |
|
| |
| Embedded Application Experiences | Embedded Integrations | Consumes Fast Mode Queries, Thinking Mode Queries, and Agent Runs at same entitlements, limits, and rates as Glean Assistant |
|
|
- Thinking Queries that consume > 30 FlexCredits will be counted as multiple queries.
- One prompt and response forms a single query, asking follow-up queries are counted as additional queries.
- Responding to clarifying questions in a Thinking Query are part of the original query.
- For Assistant queries that route to an agent, the agent run will consume FlexCredits
- Enterprise Flex Seats and FlexCredits are discounted for customers who choose to supply their own LLM keys and/or self-host Glean in their private cloud instance to compensate for compute and model infrastructure costs the customer bears.
Developer Tools
Licensed on a usage basis, Glean’s Developer Tools enable you to extend the Glean platform to other apps and surfaces, provide enterprise context to Agents you build on other platforms, and to power your own in-house AI applications with Glean.| Feature | Usage Model (and Limits) | Capabilities | Access Surfaces | |
|---|---|---|---|---|
| Glean Developer Tools | Client APIs | Consumes FlexCredits at current rate card |
|
|
| Platform & Admin APIs | Unlimited |
|
| |
| Data Indexing & Actions/Tools APIs | Unlimited |
|
|
Glean Platform
Features included in Glean Enterprise Flex Seats and FlexCredit usage-based features are enabled by underlying Glean Platform capabilities. Glean Platform capabilities are not separately licensed, rather their usage to support Enterprise Flex Seats and FlexCredit features are included in both the price of Seats and FlexCredits to support these features.| Feature | Usage Model (and Limits) | Capabilities | |
|---|---|---|---|
| Glean Platform Capabilities | Glean Search | Usage licensed and governed by limits in Glean Assistant, Glean Agents and Glean APIs |
|
| Glean Agent Infrastructure |
| ||
| Model Hub |
| ||
| Connections, Actions |
| ||
| MCP Support |
| ||
| Admin Console and Insights Dashboard |
| ||
| Glean Protect |
| ||
| Glean Protect+ | Protect+ | Licensed site-wide as an annual fee |
|
| Premium Support | Premium Support | Licensed site-wide as an annual fee |
|
FlexCredits
FlexCredits unlock advanced, pay-per-use capabilities for every user on the Glean Platform. FlexCredits are shared and pooled at the organizational level, and make it simple for users to access advanced features and additional consumption beyond included seat capabilities. Enterprise Flex Agreements always include a generous base pool of FlexCredits for the organization, so every user can make daily use of advanced capabilities. Additional FlexCredits can be added at any time as needed by purchasing additional FlexCredit Packs. Metered capabilities on the Glean Platform consume FlexCredits at runtime, on either a fixed basis per run, or on a variable basis depending upon the complexity of the AI task. FlexCredit consumption per capability is outlined in the Rate Card below. FlexCredits are a measure of the complexity of the tasks Glean performs for each query, capability, or Agent run, and vary depending on the complexity of agentic task planning, understanding, and orchestration; data indexed, searched, and retrieved; quality, evals, security, and governance analysis and enforcements; response synthesis; tools used and actions taken in connected applications; as well as underlying compute and LLM infrastructure used. Because delivering Assistant responses and Glean Agent outcomes exercise the entire Glean Platform, FlexCredits pay for the usage of the entire platform’s capabilities to deliver the AI outcomes at hand. Infrastructure costs are a minor portion of a FlexCredit’s total value, however FlexCredits are discounted for customers who choose to supply their own LLM keys and/or self-host Glean in their private cloud instance to compensate for compute and model infrastructure costs the customer bears.Rate Card
This rate card outlines the current rates for Glean features and capabilities with Glean Enterprise Flex. Rates may be adjusted by Glean on a periodic basis, new capabilities will be added as they are made available, and typical consumption rates will be updated occasionally as shifting trends are observed across the user base.| Capability/Feature | Unit | FlexCredits per unit usage | Typical FlexCredits consumed per unit usage | ||
|---|---|---|---|---|---|
| from Glean Assistant or Embedded Apps | from Client APIs | 50 percentile | 90 percentile | ||
| Basic Search Query | Query | 0 (Unlimited) | 1 | N/A | N/A |
| Fast Mode Assistant Query | Query | 0 (Unlimited) | Variable | ~1 | ~6 |
| Thinking Mode Assistant Query (Basic/Standard Models) | Query, including answering any clarifying questions | Variable | ~7 | ~24 | |
| Thinking Mode Assistant Query (Premium Models) | Query, including answering any clarifying questions | Variable | ~8 | ~120 | |
| Deep Research Run | Run | Variable | ~105 | ~445 | |
| Glean Agent Run | Run | Variable | ~20 | ~200 | |
Model Tiers
We provide a wide range of models for Glean Assistant and Glean Agents that are categorized into Basic, Standard, and Premium based on their reasoning capabilities and overall cost to run. For Glean Assistant the use of Basic and Standard models in fast mode are included in Enterprise Flex Seats, while using Premium models incurs FlexCredits. For Glean Agents, each agent run uses a variable number of FlexCredits, determined by the complexity of an agent including how many data sources it searches, how many steps it takes, how much memory it maintains, how many actions it executes, and the model used for each step. Agents that use higher-tiered models will consume more FlexCredits than agents that use lower-tiered models.| Model Tier | Model Family | Models |
|---|---|---|
| Basic | OpenAI (via Azure or OpenAI) |
|
| Google Gemini (via Google Vertex AI) |
| |
| Llama (via Google Vertex AI or Amazon Bedrock) |
| |
| Standard | OpenAI (via Azure or OpenAI) |
|
| Google Gemini (via Google Vertex AI) |
| |
| Anthropic (via Google Vertex AI or Amazon Bedrock) |
| |
| Amazon |
| |
| DeepSeek |
| |
| Premium | Google Gemini (via Google Vertex AI) |
|
Legacy Glean Enterprise customers
In addition to the features included in Glean Enterprise, you will have access to the following Enterprise Flex capabilities. You will have access to these capabilities through the length of your current term at which point, you will need to move entirely to Glean Enterprise Flex. These capabilities were launched as part of Glean Enterprise Flex and are not included in Glean Enterprise. We will be providing a set of base credits for these new capabilities. At the point that you move to Glean Enterprise Flex, you will receive an allocation of base credits as part of your Enterprise Flex Seat.Enterprise Flex capabilities
With Enterprise Flex, you have access to advanced capabilities:| Feature | Usage Model (and Limits) | Capabilities | Access Surfaces | |
|---|---|---|---|---|
| Glean Assistant | Thinking Mode Queries w/ Standard Models | Included, up to 100/user/week* Excess usage consumes FlexCredits at current rate card |
|
|
| Thinking Mode Queries w/ Premium Models | Consumes FlexCredits at current rate card |
|
| |
| Deep Research | Consumes FlexCredits at current rate card |
|
| |
| Glean Agents | Advanced Agent Runs | Consumes FlexCredits at current rate card |
|
|
- Thinking Queries that consume > 30 FlexCredits will be counted as multiple queries
- One prompt & response forms a single query, asking follow-up queries are counted as additional queries
- Responding to clarifying questions in a Thinking Query are part of the original query
- For Assistant queries that route to an agent, the agent run will consume FlexCredits
- Glean provides additional FlexCredits for customers who choose to supply their own LLM keys to compensate for compute and model infrastructure costs the customer bears
Rate Card
This rate card outlines the current rates for Glean features and capabilities. Rates may be adjusted by Glean on a periodic basis, new capabilities will be added as they are made available, and typical consumption rates will be updated occasionally as shifting trends are observed across the user base.| Capability / Feature | Unit | FlexCredits per unit usage | Typical FlexCredits consumed per unit usage | ||
|---|---|---|---|---|---|
| 50th percentile | 90th percentile | ||||
| from Glean Assistant or Embedded Apps | from Client APIs | ||||
| Thinking Mode Assistant Query (Basic/Standard Models) | Query, including answering any clarifying questions | Variable | ~7 | ~24 | |
| Thinking Mode Assistant Query (Premium Models) | Query, including answering any clarifying questions | Variable | ~8 | ~120 | |
| Deep Research Run | Run | Variable | ~105 | ~445 | |
| Advanced Glean Agent Run | Run | Variable | ~150 | ~450 | |
Model Tiers
We provide a wide range of models for Glean Assistant and Glean Agents that are categorized into Basic, Standard, and Premium based on their reasoning capabilities and overall cost to run. For Glean Assistant the use of Basic and Standard models in fast mode are included in Glean Enterprise, while using Premium models incurs FlexCredits. For Glean Agents, each agent run uses a variable number of FlexCredits, determined by the complexity of an agent including how many data sources it searches, how many steps it takes, how much memory it maintains, how many actions it executes, and the model used for each step. Agents that use higher-tiered models will consume more FlexCredits than agents that use lower-tiered models. For legacy Glean Enterprise customers, agents that use premium models will incur FlexCredits.| Model Tier | Model Family | Models |
|---|---|---|
| Basic | OpenAI (via Azure or OpenAI) |
|
| Google Gemini (via Google Vertex AI) |
| |
| Llama (via Google Vertex AI or Amazon Bedrock) |
| |
| Standard | OpenAI (via Azure or OpenAI) |
|
| Google Gemini (via Google Vertex AI) |
| |
| Anthropic (via Google Vertex AI or Amazon Bedrock) |
| |
| Amazon |
| |
| DeepSeek |
| |
| Premium | Google Gemini (via Google Vertex AI) |
|