BOX_2

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Issue

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Resolution

• In your Box Developer Console, navigate to your Box application → Configuration tab → Application Scopes
• Ensure that “Manage users” is checked/enabled and save the configuration changes
• For JWT applications: after enabling the “Manage users” scope, ensure that a Box Admin has re-authorized the application in the Box Admin Console
• Verify that the authenticated user has Admin or Co-Admin permissions to view other users in the organization