Box
BOX_2
BOX_2 Error Code
Issue
We cannot access your Box user information.
Resolution
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In your Box Developer Console, navigate to your Box application → Configuration tab → Application Scopes
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Ensure that “Manage users” is checked/enabled and save the configuration changes
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For JWT applications: after enabling the “Manage users” scope, ensure that a Box Admin has re-authorized the application in the Box Admin Console
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Verify that the authenticated user has Admin or Co-Admin permissions to view other users in the organization
For additional assistance, please contact Glean Support at https://support.glean.com