BOX_3

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Issue

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Resolution

• Verify that all user IDs in your Glean configuration are valid and correspond to actual users in your Box enterprise
• In your Box Developer Console, navigate to your Box application → Configuration tab → Application Scopes and ensure “Manage users” is checked/enabled
• Confirm that the authenticated user has Admin or Co-Admin permissions to access information about other users
• Remove any user IDs for users who no longer exist or have been deleted from your Box enterprise
• For JWT applications: ensure the application is configured with “App Access + Enterprise Access” application access