BOX_5

Issue

Glean couldn't find or read the Box MCP admin connection for this Box connector. Glean saves this connection when a Box Admin authorizes Box tools in the Connect step, and uses it to access Box.

Resolution

The error message tells you which problem Glean found. Follow the steps for the message you see.

The connection was not saved

If Glean displays The Box MCP admin connection was not saved for this datasource., Glean has no complete Box admin authorization on record for this connector. Either no admin finished authorizing Box, or the admin is on record but their Box access token is missing. This usually happens when the Box authorization window was closed before the prompts finished, or when the Connect step was never completed for this connector.

To fix it, authorize Box tools again as a Box Admin:

1. Sign in to Glean and go to Connectors in the Admin console.
2. Open the Box connector setup.
3. In the Connect step, select Connect.
4. Sign in with a Box Admin account and complete the authorization prompts.
5. After you return to Glean, save the setup and check whether the error clears.

The connection could not be read

If Glean displays Glean could not read the saved Box MCP admin connection., a Box authorization may exist, but Glean couldn't load it from storage. This points to a problem on the Glean side rather than in Box, and it's often temporary.

To fix it:

1. Wait a few minutes, then save the Box connector setup again.
2. If the error is still there, select Connect in the Connect step and authorize Box tools again as a Box Admin.
3. If the error persists after you reconnect, contact Glean Support and include the error message.

See Set up Box for the full setup instructions.

For additional assistance, contact Glean Support.