Box
BOX_5
BOX_5 Error Code
Issue
The Box application is not configured to perform actions as users.
Resolution
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In your Box Developer Console, navigate to your Box application → Configuration tab → Advanced Features
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Ensure that “Perform actions as users” is checked/enabled and save the configuration changes
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For JWT applications: after enabling this setting, ensure that a Box Admin has re-approved the application in the Box Admin Console
For additional assistance, please contact Glean Support at https://support.glean.com