BOX_7

Issue

Glean couldn't confirm that the Box MCP admin connection can suppress Box notifications. When notification suppression is turned on for the Box connector, Glean asks Box not to send notifications for the requests Glean makes. Box rejects those requests if the saved Box authorization doesn't allow suppressing notifications.

Resolution

The error message tells you which problem Glean found. Follow the steps for the message you see.

The connection cannot suppress notifications

If Glean displays The Box MCP admin connection cannot suppress Box notifications., Box accepted a request from the saved connection but rejected the same request when Glean asked Box not to send notifications. This usually means the connection was authorized before Box allowed notification suppression for it. Box applies the permission only to authorizations made after it was allowed, so the existing connection doesn't have it.

To fix it, authorize Box tools again as a Box Admin:

1. Sign in to Glean and go to Connectors in the Admin console.
2. Open the Box connector setup.
3. In the Connect step, select Connect.
4. Sign in with a Box Admin account and complete the authorization prompts.
5. After you return to Glean, save the setup and check whether the error clears.

If the error persists after you reconnect, contact Glean Support and include the error message.

The check could not be completed

If Glean displays Glean could not verify that the Box MCP admin connection can suppress Box notifications., Glean couldn't complete the check, for example because Box was temporarily unavailable or rate limited the request. This error does not confirm that notification suppression is unavailable.

To fix it:

1. Wait a few minutes, then select Connect again in the Box connector setup to retry validation.
2. If the error is still there, contact Glean Support and include the error message.

See Set up Box for the setup instructions.

For additional assistance, contact Glean Support.