BOX_8

Issue

Glean displays The monthly API call allocation for Glean is not valid. when the monthly API call allocation saved for the Box connector is missing, set to 0, or too low for Glean to download content from Box.

When the monthly download cap applies to your Box connector, Glean limits its Box downloads to the monthly API call allocation and spreads that allocation across the month. If the allocation isn't valid, Glean can't release any downloads and stops downloading Box content.

Glean shows this error as soon as you save the setup, including before the cap takes effect, so you can fix the allocation before downloads stop.

This error often happens when the allocation is entered as a rate, such as calls per second, instead of a monthly total.

Resolution

To fix it, set the allocation to the monthly total that you set aside for Glean:

1. Sign in to Glean and go to Connectors in the Admin console.
2. Open the Box connector and select Edit setup.
3. In the Set up Indexing step, enter the Monthly API call allocation. Use the total number of Box API calls per month that you set aside for Glean's indexing app, for example 200,000.
4. Save the setup and check whether the error clears.

Your Box plan determines how many API calls per month are included and shared with your other chargeable Box apps. See the API calls per month on Box pricing.

If the error persists after you enter your monthly total, contact Glean Support and include the error message.

See Set up Box for the setup instructions.

For additional assistance, contact Glean Support.