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CLARICOPILOT_1

Issue​

  • Failed to access the Salesloft Conversation Intelligence API using the provided credentials.

Possible reasons​

  • The API Key is incorrect or has been revoked.
  • The API Password is incorrect.

Resolution​

To resolve this error, try one or more of the following resolutions:

Verify your API credentials​

Confirm that the API Key and API Password entered in Glean match the credentials in your Salesloft Conversation Intelligence account settings.

Generate new credentials​

If your credentials have been rotated or revoked, generate a new API Key and API Password from the Salesloft Conversation Intelligence admin console and update them in Glean.

Verify API access​

Ensure that your Salesloft Conversation Intelligence account has API access enabled and that the credentials have permission to access user data.

For additional assistance, please contact Glean Support at https://support.glean.com

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