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Possible errors

  • Failed to refresh access token for Dynamics 365
  • Invalid credentials provided for token authentication
  • Azure application authentication failure

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Possible reasons

  • Client secret has expired.
  • Missing admin consent for API permissions.
  • Wrong tenant ID configuration.
  • Application disabled in Azure.
  • Network connectivity issues to login.microsoftonline.com.

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Possible resolutions

To resolve this error, try one or more of the following resolutions:

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Generating a new client secret if the current one expired

For information on generating a new client secret, see Generate secret.

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Ensuring all required permissions are added

For more information on checking required permissions, see Configure permissions. For more information on ensuring admin consent is granted, see Grant admin consent.

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Verifying application status is enabled in Azure

  1. Go to Azure portal > Microsoft Entra ID > Enterprise applications > All applications.
  2. Search and select your Enterprise application.
  3. Open Properties.
  4. Confirm Enabled for users to sign-in is set to Yes.
For additional assistance, please contact Glean Support at https://support.glean.com.