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Issue

We are unable to fetch users from your Egnyte instance.

Resolution

  • Verify that your Egnyte domain is correctly formatted in the setup page: https://yourdomain.egnyte.com.
  • Re-run the authorization process by clicking the Authorize link on the setup page.
  • You should be redirected to the Egnyte login page where you must log in as an admin.
  • Verify that your Egnyte instance allows API access and that user management permissions have not been restricted by your organization’s security policies.
  • Confirm that your admin account has not been disabled or had its permissions changed in Egnyte.
For additional assistance, please contact Glean Support at https://support.glean.com