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Issue

We are unable to make an API request for a required API scope. The error message displayed in the console should display the specific scope we’re unable to validate.

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Resolution

Verify that the directory admin user is setup correctly
  • In your Google Admin console (at admin.google.com),
  • Go to Menu > Directory > Users.
  • Search for the directory admin email and navigate to the user’s page
  • Verify that the user has the right privileges
    • Under Admin roles and privileges > Privileges, verify that the user has all the right privileges that are here
  • Verify that the user has logged in at least once in to Google Workspace and accepted the Terms of Service
  • Verify that the user has access to the GDrive app
    • Under Apps, verify that Drive and Docs is ON
Verify that the Drive SDK is available to the user
  • On the admin portal (admin.google.com), from the left sidebar click Apps → Google Workspace → Drive and Docs
  • Then click Features and Applications, and under Users search for the directory admin email
  • Verify that under Drive SDK, the setting Allow users to access Google Drive with the Drive SDK API is ON
For more information on the specified API scope: https://developers.google.com/drive/api/guides/api-specific-auth If you are still having difficulty please reach out to us: https://support.glean.com