GITHUB_2

Issue

We're unable to fetch GitHub resources such as members, issues, or repositories from the GitHub organization.

Resolution

Validate custom GitHub App scopes

Ensure that the correct scopes have been granted as described in the documentation so that Glean can fetch the resources:

• GitHub and GitHub Server: confirm the GitHub App scopes
• GitHub Enterprise Server: confirm both the GitHub App permissions and the required admin token scopes — user:email, read:enterprise, and read:org

Verify resources in the GitHub organization

Ensure that there is at least one resource of each type in the GitHub organization (members, repositories, and issues).

note

Issues also include pull requests according to the GitHub API documentation.

Allow Glean access to GitHub

Glean isn't able to connect to your GitHub instance. Please allowlist the IP addresses of your Glean project on your GitHub instance.

For additional assistance, contact Glean Support.