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Issue

The user account used to authenticate the Ironclad connector does not have administrator permissions. The Ironclad connector requires the authenticating user to be a member of the “Administrators” group.

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Resolution

To resolve this issue:
  1. Verify that the user account being used to set up the Glean connector is an administrator in Ironclad.
  2. If the user is not an administrator:
    • Either ask an Ironclad administrator to add the user to the “Administrators” group, or
    • Re-authenticate the connector using a different user account that has administrator permissions.
  3. After granting administrator access, re-authenticate the connector in Glean.
Note: Administrator permissions are required because the connector needs to access workflows, records, entities, and user information across your entire Ironclad instance. For additional assistance, please contact Glean Support at https://support.glean.com