IRONCLAD_3

Issue

Glean cannot find a valid OAuth access token for the Ironclad administrator account. This issue can occur if:

• The administrator did not complete the OAuth authorization flow.
• An administrator or system process removed the token after setup. For example, the administrator disconnected Ironclad or an admin revoked the token.

Resolution

To resolve this issue:

1. In Glean Admin console, navigate to Setup > Connectors > Ironclad.
2. Re-authenticate the connector using an Ironclad account that is a member of the Administrators group.
3. Complete the OAuth authorization flow when prompted.

Note: The Ironclad connector crawls with the administrator's token. If that administrator disconnects Ironclad or their access is revoked, crawls stop until an administrator re-authenticates. For more information, see the Ironclad connector setup page.

For additional assistance, contact Glean Support.