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Issue:

  • The Glean Crawler is unable to list groups for your Jira instance

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Resolution:

  • For Jira Cloud, please ensure that the crawler app is installed and the group atlassian-addons-admin has ‘Browse users and groups’ global permission. More info here.
  • For Jira Data Center, please ensure the service account has ‘Browse users and groups’ global permission. More info here.
For additional assistance, please contact Glean Support at https://support.glean.com