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Issue:

  • Failed to validate Glean webhook registration. Webhooks are important for keeping the data fresh and providing the best Glean experience.

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Resolution:

  • For Jira Data Center, please ensure that the service account has the relevant permissions to register a webhook. The service account needs to have Administer Jira Global permissions for our crawler to work. (official documentation)
  • For Jira Data Center, please ensure that the webhook created is not disabled. Official documentation on how to check this.
For additional assistance, please contact Glean Support at https://support.glean.com