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Issue

  • Glean is unable to fetch projects from your Jira Cloud instance.

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Resolution

  • For Jira Cloud, please ensure you install the forge app from the link generated in the setup instructions
  • Ensure that the role atlassian-addons-project-access has Administer Projects permissions for all the projects. This happens automatically when you install the crawler app.
If you are still having difficulty please reach out to us: https://support.glean.com