OUTLOOK-CALENDAR_3

Possible error

• The Glean application cannot access meeting transcripts from your Outlook Calendar through the Microsoft Graph API

Possible reasons

• Transcript API access is not enabled for your tenant. By default, Microsoft Graph access to meeting transcripts is off, so apps and agents cannot access meeting transcripts regardless of the app-level permissions granted.
• Microsoft Graph access is enabled at the tenant level, but the Glean app is blocked from accessing transcripts in the per-app API permission settings.

Possible resolutions

To resolve this error, try the following steps.

Enable transcript API access and speaker attribution

1. In the left navigation of the Teams admin center, go to Meetings → Meeting settings.
2. Under Transcript API access, turn the Microsoft Graph access toggle On to allow apps and agents to access meeting transcripts.
3. Select Configure, then turn on Include speaker attribution.

If you continue to see this error, contact Glean Support.